Customer Service Executive (Senior)

SmartHire by SEEK; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive (Senior) in Johor Bahru, Malaysia. The role involves handling customer inquiries, resolving complaints, and collaborating with internal teams. Candidates should have at least 2-3 years of relevant experience, excellent Mandarin proficiency, and basic computer skills. Attractive remuneration and performance bonus offered.

Benefits

Performance bonus

Qualifications

• Minimum of 2-3 years in customer service or a related role.
• Proficient in Mandarin, good command of English and Bahasa Malaysia.
• High level of professionalism and customer focus.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions.
• Collaborate internally to provide effective solutions.
• Process orders and customer requests with precision.

Skills

Customer service experience

Problem-solving skills

Conflict resolution skills

Excellent communication skills

Computer literacy

Job description

Our client is seeking a Customer Service Executive (Senior) to join their team!

What you'll be doing?

Respond to inquiries: Handle customer inquiries via phone, email, and chat with a friendly and professional approach.

Resolve complaints: Efficiently and professionally handle and resolve customer complaints, ensuring satisfaction.

Maintain records: Keep accurate records of all customer interactions to ensure smooth follow-ups and resolutions.

Collaborate internally: Work closely with internal departments to provide effective solutions and appropriately escalated unresolved issues.

Provide information: Clearly communicate product and service information to customers, ensuring they are well‑informed.

Process requests: Handle orders, applications, and customer requests with precision and efficiency.

Follow up: Ensure full resolution and satisfaction by following up with customers post‑interaction.

Stay updated: Keep abreast of company products, services, and policies to provide accurate information.

Support sales: Assist the sales team and perform general administrative tasks as needed.

Who are they looking for?

Experience: Minimum of 2‑3 years in customer service or a related role, with strong problem‑solving and conflict‑resolution skills.

Language proficiency: Proficient in Mandarin, with good command of English and Bahasa Malaysia, as most of our customers are Mandarin‑speaking.

Professionalism: High level of professionalism and customer focus, with experience handling escalations or mentoring junior staff an advantage.

Communication skills: Excellent communication and interpersonal skills, with a basic command of English and Bahasa Malaysia.

Computer literacy: Basic computer literacy, with a willingness to learn and grow in a fast‑paced environment.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

Performance bonus

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome all applicants, regardless of experience or qualifications. Join us and be part of a team that values your skills and dedication.

All information received will be kept strictly confidential and will be used only for employment‑related purposes.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?