Customer Service Executive — Path to Permanent Banking

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Paid Leave

Hospitalization Leave

Medical Leave

Medical Coverage

Statutory Contribution

Paid Training

Leading to permanent staff

Performance Bonus

Job summary

UOB Bank is seeking a Customer Service Executive for a 12-month contract in Kuala Lumpur. You will handle incoming calls, identify customer needs, and provide solutions while maintaining accurate data and customer records.

The role offers training and a pathway to permanent staff based on performance. Requirements include a Diploma/ Degree in Customer Service Management or equivalent, 1-year contact center experience preferred, and fluency in English and Bahasa Malaysia.

Qualifications

• Diploma / Degree in Customer Service Management or equivalent.
• Minimum 1-year of contact center experience preferred.
• Excellent command of English and Bahasa Malaysia (spoken and written).
• Ability to handle high call volumes in a fast-paced environment.
• Customer-oriented with good listening skills and computer literacy.
• Willingness to attend interviews and start immediately.
• Fresh graduates encouraged to apply.
• Fully vaccinated against Covid-19.

Responsibilities

• Handle incoming calls from customers and assist with inquiries on products and services.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Maintain accuracy of data and verify information for customer services.
• Build sustainable relationships and go the extra mile for customers.
• Keep records of conversations in the call center database.
• Attend training to improve knowledge and performance.

Skills

Customer service

Bilingual English & Bahasa Malaysia

Communication skills

Ability to handle high call volumes

Education

Diploma / Degree in Customer Service Management

Job description

UOB Bank is seeking a Customer Service Executive for a 12-month contract in Kuala Lumpur. You will handle incoming calls, identify customer needs, and provide solutions while maintaining accurate data and customer records.

The role offers training and a pathway to permanent staff based on performance. Requirements include a Diploma/ Degree in Customer Service Management or equivalent, 1-year contact center experience preferred, and fluency in English and Bahasa Malaysia.