Customer Service Executive (KLCC) URGENT

Agensi Pekerjaan Nowconnect Sdn Bhd; Kuala Lumpur; Presencial; MYR 36.000 - 58.000; Jornada completa

Descripción de la vacante

Agensi Pekerjaan Nowconnect Sdn Bhd is seeking a professional customer support specialist to assist clients via phone, email and other channels. You will handle inquiries related to securities trading, account services and platform usage, ensuring high levels of customer satisfaction.

You will maintain positive relationships through regular follow-ups, resolve complaints professionally, document interactions in the system, and collect feedback to help improve services.

Formación

• Diploma or above in Finance, Economics, Business Administration or related disciplines.
• Prior experience in customer service, call centre, banking, brokerage, fintech, or financial services is an advantage.
• Basic knowledge of securities trading, financial markets, or investment products; personal trading experience is a plus.
• Fluent in Mandarin and English; Cantonese is an advantage.

Responsabilidades

• Provide professional customer support through phone, email, and other communication channels, handling inquiries related to securities trading, account services, and platform usage.
• Maintain positive customer relationships through regular follow-ups and ongoing support.
• Handle customer complaints, disputes, and service issues professionally, ensuring timely resolution; document interactions in the company’s system.
• Collect, organize, and analyze customer feedback and after-sales service data, providing insights to improve services.
• Follow up with customers who have not completed the account opening process and assist with submission or resubmission.
• Communicate with relevant teams to provide guidance and support for customers.

Conocimientos

Communication skills

Interpersonal skills

Customer service mindset

Multitasking

Educación

Diploma or above in Finance, Economics, Business Administration

Descripción del empleo

Provide professional customer support through phone, email, and other communication channels, handling inquiries related to securities trading, account services, and platform usage while ensuring a high level of customer satisfaction

Maintain positive customer relationships through regular follow-ups and ongoing support

Handle customer complaints, disputes, and service issues professionally, ensuring timely resolution; accurately document customer interactions, feedback and service requests in the company’s system

Collect, organize, and analyze customer feedback and after-sales service data, providing insights and recommendations to relevant teams for continuous service improvement

Follow up with customers who have not completed the account opening process, proactively reaching out to prospective customers and providing guidance to facilitate successful application submission or resubmission

Requirements

Diploma or above in Finance, Economics, Business Administration or related disciplines is preferred; Fresh graduates are welcome to apply

Prior experience in customer service, call centre, banking, brokerage, fintech, or financial services is an advantage

Basic knowledge of securities trading, financial markets, or investment products; personal trading experience is a plus

Excellent communication and interpersonal skills with a strong customer service mindset and customer-oriented approach

Detail-oriented, responsible, and able to work in a fast-paced environment, with strong problem-solving, organizational, multitasking, and teamwork skills

· Fluent in Mandarin and English, proficiency in Cantonese is an advantage