Customer Service Executive

iPajak; Rawang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a Customer Service Representative to handle inquiries, provide product information, and assist with order management. The ideal candidate should be proficient in Microsoft Office, possess strong communication skills, and be able to multitask effectively. The role involves maintaining customer records, resolving complaints, and providing administrative support to the team. This offer comes with an opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and in-person.
• Provide accurate information about products and services.
• Assist customers with order placement, refunds, and exchanges.
• Maintain customer records by updating account information.
• Resolve product or service issues and provide follow-up.
• Provide administrative support to the customer service team.

Skills

Proficient in Microsoft Office Suite

Excellent organizational skills

Strong communication skills

Ability to multitask

Knowledge of customer service principles

Ability to work independently

Job description

• Proficient in computer skills, including Microsoft Office Suite and customer relationship management (CRM) software.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of customer service principles and practices.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and in-person.
• Provide accurate information about products and services to customers.
• Assist customers with order placement, refunds, and exchanges.
• Maintain customer records by updating account information.
• Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Process orders, forms, applications, and requests.
• Coordinate with internal departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Conduct customer satisfaction surveys and report feedback to management.
• Provide administrative support to the customer service team, including filing, photocopying, and scanning documents.

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