Customer Service Executive

RABYTE PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading distributor of electronic components is looking for a Customer Sales Representative based in Negeri Sembilan. The role involves processing customer orders, coordinating with suppliers, providing customer support, and monitoring inventory levels. Ideal candidates should have a diploma, 2 years of relevant experience, and strong communication skills. Competitive salary and benefits offered.

Benefits

Competitive Salary

Comprehensive Benefits Package

Career Growth Opportunities

Qualifications

• Minimum of 2 years of experience in a similar field.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process customer orders for Singapore, Malaysia, ANZ, and China customers.
• Coordinate with Product Managers for price approvals.
• Follow up with suppliers to expedite Estimated Delivery Dates.
• Update product part numbers, pricing, and lead times for customers.
• Negotiate delivery terms with suppliers.

Skills

Effective verbal and written communication skills

Proficiency in basic computer applications

Attention to detail

Ability to collaborate effectively

Education

Diploma

Job description

Company Overview:

Rabyte Pte Ltd is a leading distributor of electronic components, specializing in providing innovative solutions to a diverse range of industries, including automotive, consumer electronics, industrial, and telecommunications. HQ in Singapore has a strong presence and a commitment to excellence, we pride ourselves on delivering top-quality products and exceptional service to our clients. Join our team and contribute to our mission of driving technological advancement and growth.

Job Responsibilities:

Customer Sales and Sample Orders:

• Process customer orders for Singapore, Malaysia, ANZ (Australia/New Zealand), and China customers.
• Coordinate with Product Managers (PM) for price approvals, including new customer setups and new part registrations.

Supplier Coordination and Expediting:

• Follow up with suppliers and work with the India SCM (Supply Chain Management) team to expedite Estimated Delivery Dates (EDD).

Customer Support:

• Provide prompt responses to customer requests for Purchase Orders (RPO), cancellations, and any changes.
• Update product part numbers, pricing, and lead times for EMS (Electronic Manufacturing Services) customers and support yearly pricing negotiations.
• Handle RFQs (Requests for Quotes), AMS (Aftermarket Services), and project bidding.

Special Documentation and Labelling:

• Prepare and coordinate special labelling and documentation based on key customer delivery requirements.

Inventory and Payment Monitoring:

• Track aging stocks and overdue customer payments.
• Provide regular reports on POS (Point of Sale) and Bill of Lading (BL) statuses, typically every Friday.

Stock Level Management:

• Monitor stock levels to prevent overstocking and adjust purchase plans accordingly.

Supplier Negotiations:

• Negotiate delivery terms and schedules with suppliers to ensure timely and cost-effective deliveries.

Requirements

Education:

• Diploma

Experience:

• Minimum of 2 years of experience in a similar field.

Skills:

• Communication: Effective verbal and written communication skills.
• Computer Literacy: Proficiency in basic computer applications and inventory management software.
• Attention to Detail: Keen eye for accuracy and thoroughness.
• Teamwork: Ability to collaborate effectively with team members.

Personal Attributes:

• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Compensation and Benefits:

• Competitive Salary: Attractive remuneration based on experience and qualifications.
• Comprehensive Benefits Package: Includes medical insurance and other benefits.
• Career Growth: Opportunities for professional development and advancement.