Customer Service - Chat & Email support

TDCX Malaysia; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Le

Job summary

TDCX Malaysia is seeking a dedicated customer support professional to deliver top-tier service via live chat and email. You will identify customer needs and provide strategic solutions, ensuring clear, concise communication and efficient issue resolution.

Join a team focused on first contact resolution, seamless collaboration with service partners and internal departments, and ongoing feedback to improve tools, processes and the overall customer experience.

Qualifications

• Diploma or Bachelor’s degree in any field.
• At least 1 year of related work experience.
• Strong time management and multi-tasking abilities.
• Excellent English communication, both spoken and written.
• Willing to work shifts.

Responsibilities

• Provide excellent support via live chat and email.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and follow-up with internal teams to close cases.
• Provide feedback to improve tools, resources and procedures.
• Support maintenance and continual improvement of Quality Management Systems (ISO9001/ISO18295).

Skills

Verbal communication

Written communication

Time management

Multi-tasking

English proficiency

Education

Diploma or Bachelor’s degree

Job description

Provide excellent support experience to customers via all relevant Live chat and Email channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to • enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma and Bachelor in any field.

Preferable with 1 years of working experience in the related field

Possesse strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Able to work shift

Excellent verbal and written communication skills in both English

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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