Customer Service Associate - 1-Year Contract

UNIQLO (MALAYSIA) SDN. BHD.; Petaling Jaya; On-site; MYR 39,000 - 54,000; Full time

Job summary

UNIQLO (MALAYSIA) SDN. BHD. invites applications for a Customer Service Associate on a 1-year contract in Malaysia. You will handle inquiries across phone, email, live chat, and other channels, delivering service aligned with UNIQLO standards and brand values.

The role emphasizes strong communication, problem-solving, and customer-centric thinking to resolve issues, capture VOC insights, and collaborate with Store Operations, E-Commerce, Logistics, Marketing, Merchandising, and other teams.

Qualifications

• Diploma or Degree in Business Administration or related field.
• 2-3 years of experience in Customer Service, Contact Centre, E-Commerce Support, or related fields.
• Experience in retail, e-commerce, or customer support environments preferred.

Responsibilities

• Respond to customer enquiries through phone, email, live chat, and other channels.
• Provide accurate, professional, and timely information regarding UNIQLO products, services, promotions, and policies.
• Deliver a positive customer experience while maintaining service quality and response time targets.
• Investigate and resolve customer concerns, complaints, and escalated cases effectively.
• Collaborate with Store Operations, E-Commerce, Logistics, Marketing, Merchandising, and other departments to resolve customer issues.
• Maintain accurate records of customer interactions using CRM systems and ticketing platforms.

Skills

Communication skills

Customer-centric thinking

Problem-solving abilities

Education

Diploma or Degree in Business Administration or related field

Tools

CRM systems

Ticket management tools

Job description

Customer Service Associate - 1-Year Contract

This role is responsible for delivering excellent customer experiences by handling customer enquiries, feedback, and complaints across multiple communication channels. The role serves as a key liaison between customers and internal stakeholders to ensure timely issue resolution, service excellence, and continuous improvement of the customer journey. The incumbent is expected to demonstrate strong communication skills, customer-centric thinking, problem-solving abilities, and a commitment to upholding UNIQLO's service standards and brand values.

Key responsibilities

Respond to customer enquiries through phone, email, live chat, and other customer service channels.

Provide accurate, professional, and timely information regarding UNIQLO products, services, promotions, and policies.

Deliver a positive customer experience while maintaining service quality and response time targets.

Investigate and resolve customer concerns, complaints, and escalated cases effectively.

Work closely with relevant departments to identify root causes and implement appropriate solutions.

Follow up with customers to ensure satisfactory resolution.

Collect, analyse, and report customer feedback and Voice of Customer (VOC) insights.

Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.

Collaborate with Store Operations, E-Commerce, Logistics, Marketing, Merchandising, and other departments to resolve customer issues.

Maintain accurate records of customer interactions using CRM systems and ticketing platforms.

About you

Diploma or Degree in Business Administration or any related field.

Minimum 2-3 years of experience in Customer Service, Contact Centre, E-Commerce Support, or related fields.

Experience in retail, e-commerce, or customer support environments is preferred.

Familiarity with CRM systems and ticket management tools is an advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

UNIQLO in Malaysia

Since opening its first store in Malaysia in 2010 at Kuala Lumpur’s Fahrenheit 88, UNIQLO has grown into one of Malaysia’s most-loved brands. Today, UNIQLO brings its LifeWear apparel to Malaysian customers through 50 retail locations in 10 states, covering Peninsular and East Malaysia, Kuala Lumpur Federal Territory, and Putrajaya, as well as through its UNIQLO.com online store. For more information about UNIQLO in Malaysia, please visit https://www.uniqlo.com/my/store/ .

About UNIQLO LifeWear

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives.

About UNIQLO and Fast Retailing

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST (Plus T), Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. With global sales of approximately 2.13 trillion yen for the 2021 fiscal year ending August 31, 2021 (US $19.4 billion, calculated in yen using the end of August 2021 rate of $1 = 109.9 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.

UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has more than 2,300 stores in 25 markets including Japan. In alphabetical order, the other markets are Australia, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, India, Indonesia, Italy, Malaysia, Netherlands, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, U.K. U.S. and Vietnam. In addition, UNIQLO established a social business in Bangladesh together with the Grameen Bank in 2010, and today there are more than 15 Grameen-UNIQLO stores, mostly located in Dhaka.

With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com.

UNIQLO in Malaysia

Since opening its first store in Malaysia in 2010 at Kuala Lumpur’s Fahrenheit 88, UNIQLO has grown into one of Malaysia’s most-loved brands. Today, UNIQLO brings its LifeWear apparel to Malaysian customers through 50 retail locations in 10 states, covering Peninsular and East Malaysia, Kuala Lumpur Federal Territory, and Putrajaya, as well as through its UNIQLO.com online store. For more information about UNIQLO in Malaysia, please visit https://www.uniqlo.com/my/store/ .

About UNIQLO LifeWear

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives.

About UNIQLO and Fast Retailing

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST (Plus T), Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. With global sales of approximately 2.13 trillion yen for the 2021 fiscal year ending August 31, 2021 (US $19.4 billion, calculated in yen using the end of August 2021 rate of $1 = 109.9 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.

UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has more than 2,300 stores in 25 markets including Japan. In alphabetical order, the other markets are Australia, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, India, Indonesia, Italy, Malaysia, Netherlands, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, U.K. U.S. and Vietnam. In addition, UNIQLO established a social business in Bangladesh together with the Grameen Bank in 2010, and today there are more than 15 Grameen-UNIQLO stores, mostly located in Dhaka.

With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com.

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