Customer Service Analyst 1

Citigroup; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services provider is seeking a Customer Service Analyst 1 in Malaysia, Pahang. This entry-level role involves assisting in customer-related activities, providing resolutions, and ensuring high-quality service. The ideal candidate has up to two years of customer service experience, a Bachelor's degree, and excellent analytical and communication skills. This position emphasizes building strong client relationships while adhering to compliance standards.

Qualifications

• 0-2 years of experience in customer service.
• Demonstrated ability to present concepts and influence change.
• Proven investigative and risk-management skills.

Responsibilities

• Serve as single point of contact for clients and partners.
• Ensure timely responses to customer inquiries.
• Conduct necessary analyses to address client needs.
• Communicate resolutions effectively to clients.

Skills

Customer service experience

Analytical skills

Written communication

Verbal communication

Education

Bachelor’s degree or equivalent experience

Job description

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the world. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we connect millions of people across hundreds of cities and countries every day. With over 200 years of experience, we provide a broad range of financial services and products to our clients—whether they be consumers, corporations, governments or institutions—to help them meet their biggest opportunities and face the world's toughest challenges.

The Customer Service Analyst 1 is an entry‑level position responsible for assisting in customer‑related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Customer Service Analyst 1

Responsibilities

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensure customer inquiries are answered efficiently and timely, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment about personal behavior, conduct and business practices, and escalating, managing and reporting control issues transparently

Qualifications

• 0–2 years experience
• Experience in customer service
• Proven investigative, analytical, and risk‑management skills
• Demonstrated ability to present concepts and influence or lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high‑quality customer service with a focus on building client relationships and achieving quality results

Education

• Bachelor’s degree, university degree, or equivalent experience

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.