Customer Service - AM

OCBC Bank; Puchong; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Professional development opportunities

Equal opportunity

Fair employment

Job summary

OCBC Bank Malaysia is recruiting a Customer Service Officer to be the first point of contact for customers, providing solutions and timely support across phone, email, and in-person interactions.

You will demonstrate a strong service mindset, own customer issues from start to finish, and communicate clearly in English; Mandarin language skills are a plus. Fresh graduates are welcome as the bank supports growth and learning in a dynamic banking environment.

Qualifications

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must; Mandarin is a plus for communication.

Responsibilities

• Respond to customer inquiries via multiple channels, resolving issues efficiently.
• Provide product information and recommendations to help customers make informed decisions.
• Identify and elevate complex issues to relevant teams for seamless resolution.
• Collaborate with internal stakeholders to resolve customer complaints and feedback.
• Continuously update knowledge of products and services to provide accurate support.

Skills

Customer service mindset

Ownership

English proficiency

Mandarin helpful

Education

Degree or diploma in any field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why JoinImagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction.

How you succeed

It starts with a genuine interest in understanding our customers' needs and concerns. You'll need to be proactive, empathetic, and solution-focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you'll not only resolve issues but also identify opportunities to upsell and cross-sell, driving business growth.

What you do

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively
• Provide product information and recommendations, helping customers make informed decisions
• Identify and elevate complex issues to relevant teams, ensuring seamless resolution
• Collaborate with internal stakeholders to resolve customer complaints and feedback
• Continuously update your knowledge of our products and services to provide accurate and helpful support

Requirements

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.