Customer Service (1 year contract- normal hours)

Agensi Pekerjaan EPS Consultants Sdn Bhd; Kampung Malaysia Tambahan; In loco; MYR 28.000 - 45.000; Tempo pieno

Descrizione del lavoro

Agensi Pekerjaan EPS Consultants Sdn Bhd is seeking a Customer Service/ Call Centre professional in Kuala Lumpur. The role handles inbound/outbound calls and emails, resolves customer queries, and ensures efficient solutions per SOPs.

The ideal candidate has a diploma or bachelor’s degree or related experience, strong communication, and a customer-focused mindset. Fresh graduates are welcome to apply, with a patient, team-oriented attitude.

Competenze

• Education requirements include a Diploma or Bachelor's degree, or non-degree holders with strong related experience.
• Fresh graduates are encouraged to apply.
• Demonstrated experience in customer service or call centres is preferred.
• Excellent communication, written and spoken, with a professional demeanor.

Mansioni

• Attend inbound/outbound calls and emails live chats according to SOPs to resolve customer enquiries and requests with effective and efficient solutions.
• Liaise with call centre colleagues, other departments, and partners to resolve enquiries as applicable.
• Coordinate with unit leaders to manage call time and volume and meet service targets.
• Participate in training to enhance skills and knowledge for quality service.
• Promote/cross-sell the company’s products and services when opportunities arise.
• Perform other duties as assigned by supervisor to meet requirements.

Conoscenze

Communication skills

Customer service experience

Detail-oriented

Team player

Problem solving

Formazione

Diploma or Bachelor's degree in any discipline

Descrizione del lavoro

• To attend to inbound calls/outbound calls/emails/live chats according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back-end administration processing.
• To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
• To coordinate closely with unit leaders/management in managing individual call time and volume (i.e., AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
• To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
• To promote/cross-sell the company’s product and services pro-actively when opportunity arises.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
• Education – Diploma or bachelor's degree holder in any discipline and/or non degree holders with strong related working experience.
• Fresh graduates are encouraged to apply.
• Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre.
• Demonstrated experience in customer service.
• Passion for excellence with respect to treating and caring for customers.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Ability to handle and manage customer complaints.
• Has a pleasant, patient and friendly attitude.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.