Customer Security Director

Ericsson; Selangor; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Ericsson in Malaysia is seeking a Customer Security Director to lead security initiatives across pre‑ and post‑sales, ensuring Customer security and privacy concerns are understood and addressed. You will advise customers on risk, governance and product security while coordinating with internal teams to deliver compliant, secure solutions.

The role requires 8–10 years in cybersecurity within telecom or IoT domains, strong communication skills, and the ability to facilitate cross‑functional

Qualifications

• Bachelor’s degree or higher in information technology, security or related technical field.
• 8–10 years of cybersecurity experience.
• Strong telecom or IoT security domain expertise.
• Proven ability to lead security projects and cross-functional teams.

Responsibilities

• Lead security projects with strategic oversight and hands-on management.
• Serve as trusted security advisor to customers and internal partners.
• Communicate security and compliance guidance to customers and stakeholders.
• Proactively address security and privacy concerns in contracts and delivery.
• Collaborate with Ericsson security community to verify deliverables contractually.

Skills

Security leadership

Stakeholder management

Communication

Cybersecurity

Telco domain

Education

Bachelor’s degree or higher in IT/security

Master’s preferred

Job description

Responsibility
Join our Team The main purpose of this exciting role is to enable sales of our full product and service portfolio. This by providing our customers with proof points conveying our comprehensive security position and how this will support us to achieve their desired security goals! As a Customer Security Director (CSD) you will be responsible for strengthening Ericsson's capability to sell, deliver and develop solutions that optimally meet our customer's security needs.

What You Will Do

• Be part of a great team, with diverse security and privacy skillset where you continuously will learn, be supported and grow.
• Be empowered to proactively establish yourself as a trusted security advisor towards the customer (as well as internal partners)
• Give proactive security advice to Ericsson Customer Units (CU) and other decision‑makers.
• Serve as the key contact between the Customer and Ericsson regarding Security, Privacy and BCM.
• Ensure the Customer's Security and privacy concerns are identified, understood, acknowledged, addressed and accurately reflected in the contract. Build a structure to verify that we deliver what we promised (contractually) when it comes to security by collaborating with our full security community
• Support in both the pre‑sales and post‑sales capacity, assessing the customers’ requirements. Based on your proven security experience and collaboration skills advising our customers on the correct solutions or services that meet their expectations
• Proactively advise customers in a wide range of security domains, including risk assessment, governance, data management, product privacy, product security hardening, ISO 27001 security controls and procedures and vulnerability assessment, etc.
• Drive project delivery and gap closure by analyzing customer technology, defining business requirements, and participating in risk analysis

You will bring

• The ability to lead internal security projects effectively, balancing strategic oversight with hands‑on management. The ideal candidate should be a trusted advisor capable of providing strategic guidance while also being prepared to address critical, high‑priority tasks on short notice, requiring extensive cross‑functional facilitation within Ericsson.
• Strong relationship management skills, enabling effective coordination between internal and external cybersecurity teams and key stakeholders.
• Proven ability to communicate security and compliance expertise to both internal and external audiences, supporting Ericsson’s security posture to key decision‑makers.
• Bachelor's degree or higher in information technology, security or other similar technical area or equivalent experience. Master’s preferred
• 8-10 years of experience in cybersecurity
• Solid domain expertise in telecom industry and/or IoT, including confirmed experience working with product security, privacy and general cybersecurity.
• Understanding of solution security aspects applicable to the telco space. Such as security implications of: Open RAN, Service Based Architecture, Core and Ran interfaces, network slicing, distributed cloud solutions, Managed service solutions, XaaS Solutions, etc.
• Proficient understanding of the context of local security‑based regulation within the communication space
• Solid understanding and knowledge of security frameworks, assurance schemes and regulations
• Solid communication and presentation skills (in written and spoken English) with international and social competence.

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world’s toughest problems. Youll be challenged, but you won’t be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

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