Customer Project Manager

Ericsson GmbH; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ericsson is seeking a Customer Project Manager to lead Fulfillment Assignment Specifications (FAS) and ensure compliance with group directives, legal and financial guidelines, and E+OHS requirements. You will drive data security and privacy and deliver value to customers while contributing to Ericsson's growth.

You will build strong relationships with customers and stakeholders, manage project plans, and ensure delivery within scope, budget, and timeline, upholding ethical standards and

Qualifications

• Consultative skills.
• Automation.
• Process management.
• Negotiation.
• Service delivery business understanding.
• Data analytics.
• Financial acumen.
• Artificial intelligence (AI).
• Customer insights.
• Ericsson portfolio.
• Stakeholder management.
• Change and improvement management.
• Program/project finance management.
• Customer relationship building.
• Project management.

Responsibilities

• Guarantee alignment between contract and delivery through pre-sales CFR.
• Establish a solid project plan as an input for approval to execute, and then lead this project to success.
• Cultivate relationships with customers and stakeholders to maintain alignment during execution.
• Financial performance management to ensure delivery to target Unadjusted Margin.
• Deliver within scope, budget, timeline and ethics, adhering to all legal and environmental standards.
• Oversee data accuracy to facilitate responsible and timely reporting.

Skills

Consultative Skills

Automation

Process Management

Negotiation

Service Delivery Business Understand

Data Analytics

Financial Acumen

Artificial Intelligence

Customer Insights

Ericsson Portfolio

Stakeholder Management

Change and Improvement Management

Program/Project Finance Management

Customer Relationship Building

Project management

Job description

Join our Team

About this opportunity

Are you a proven leader with a passion for customer satisfaction? If so, you might be the next Customer Project Manager (CPM) at Ericsson. In this role, you'll take charge of Fulfillment Assignment Specifications (FAS) and ensure we meet both our own high standards and those of our valuable customers. You'll be responsible for maintaining total compliance with group directives, legal and financial guidelines, as well as global and local Environmental and Occupational Health and Safety (E+OHS) requirements. Ensuring data security and privacy is paramount in our connected world, a task you will take on with diligence. Together with your team, the Customer Project Manager role will drive value and benefit to our customers, as well as contributing to Ericsson's continued growth and excellence.

What you will do

• Guarantee alignment between contract and delivery through pre-sales CFR.
• Establish a solid project plan as an input for approval to execute, and then lead this project to success.
• Cultivate relationships with customers and stakeholders to maintain alignment during execution.
• Financial performance management to ensure delivery to target Unadjusted Margin.
• Deliver within scope, budget, timeline and ethics, adhering to all legal and environmental standards.
• Oversee data accuracy to facilitate responsible and timely reporting.

The skills you bring

• Consultative Skills.
• Automation.
• Process Management.
• Negotiation.
• Service Delivery Business Understanding.
• Data Analytics.
• Financial Acumen.
• Artificial Intelligence (AI).
• Customer Insights.
• Ericsson Portfolio.
• Stakeholder Management.
• Change and Improvement Management.
• Program/Project Finance Management.
• Customer Relationship Building.
• Project management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Malaysia (MY) || Shah Alam