Customer Quality Engineer

Axiom; Seberang Perai; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life Insurance

Paid Time Off

Bonuses

Job summary

Axiom, located in Batu Kawan, Penang, is seeking a Customer Quality Engineer to sustain and improve quality programs for mechanical manufacturing. You will develop inspection standards, supervise measurement activities and drive corrective actions with a focus on customer satisfaction.

The role requires a Bachelor’s degree and at least 6 years of Quality Engineering experience, with hands-on use of precision measurement tools and a solid grasp of ISO 9001 and CAPA processes.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 6 years of Quality Engineering experience in mechanical manufacturing.
• Familiarity with stamping, assembly, welding, powder coating, machining or metal fabrication.
• Hands-on use of measurement tools (Caliper, Micrometer, Height Gauge, Profile Projector, CMM).
• Knowledge of ISO 9001, QMS, audits, NCR, CAPA and continuous improvement.
• Experience in customer complaint handling and 8D problem solving.
• Able to collaborate with customers and cross-functional teams to resolve quality issues.

Responsibilities

• Develops and maintains quality standards and improvement programs.
• Designs inspection, testing and evaluation methods and records.
• Directs staff in measuring and testing product and recording data.
• Develops training materials and conducts training on quality control activities.
• Coordinates corrective actions and tracks completion.
• Leads quality audits and disposition of discrepant material.
• Represents quality in customer interfaces and regulatory liaising.

Skills

Cross-functional teamwork

Customer interfaces

8D problem solving

Root cause analysis

Continuous improvement

Education

Bachelor's degree in related field

Tools

Caliper

Micrometer

Height Gauge

Profile Projector

CMM

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

Customer Quality Engineer located in Mechanical Plant Batu Kawan, Penang.

In this role, you will be maintaining quality engineering programs, standards and improvements within the organization.

What a typical day looks like:

• Develops and initiates standards and methods for inspection, testing and evaluation.
• Devises sampling procedures and designs and develops forms and instructions for recording, evaluating and reporting quality and reliability data.
• Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost.
• Directs workers engaged in measuring and testing product and tabulating data concerning materials, product or process quality and reliability.
• Compiles and writes training material and conducts training sessions on quality control activities.
• Holds up Product Engineers and Quality Program Managers with customer interfaces as necessary on quality related issues.
• Assures data availability and integrity for all quality related data. Consolidates and reports quality results.
• Initiates corrective action requests as needed and tracks to satisfactory completion.
• Assists with development and implementation of quality audits.
• In charge of developing, applying, revising and maintaining quality standards for processing materials into partially finished or finished products.
• Designs and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and/or production equipment.
• Explores reports and returned products and recommends corrective action.
• Establishes program to evaluate precision and accuracy of production equipment and testing, measurement and research of equipment and facilities.
• Approves product, process and equipment qualifications.
• Provides liaison to various regulatory bodies.

The experience we’re looking to add to our team:

• Typically requires a Bachelor’s degree in related field or equivalent experience.
• Typically requires minimum 6 years of Quality Engineering experience mechanical manufacturing industry.
• Familiar with Stamping, Assembly, Welding, Powder Coating, Machining, or Metal Fabrication processes.
• Hands-on experience using measurement tools such as Caliper, Micrometer, Height Gauge, Profile Projector, and CMM.
• Knowledge of ISO 9001, QMS requirements, audits, NCR, CAPA, and continuous improvement practices.
• Experience in customer complaint handling, 8D problem solving, Root Cause Analysis (RCA), and corrective action implementation.
• Able to work closely with customers and cross-functional teams to resolve quality issues and drive customer satisfaction.

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Bonuses

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).