Customer Program Spec II

UCT; Kuala Lumpur; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Ultra Clean Technology in Malaysia is seeking a Customer Program Specialist II to manage orders and coordinate between customers and internal teams.

You will maintain dashboards, track on-time delivery, and assist in quoting and commercial activities, with a focus on meeting site commit dates and customer need dates.

Candidates should have 3–5 years in semiconductor or related field, a bachelor’s degree, and experience with ERP systems.

Competenze

• Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3.
• 3-5 years’ experience in a semiconductor or similar industry Level 1-2.
• Successful completion of a negotiation certification course desired.

Mansioni

• Follows documented order management and commercial procedures.
• Regular phone calls/emails with customer to provide order and commercial status.
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates.
• Owns all order management deliverables to meet OTD to commit & need by date goals.
• Resolves production scheduling & shipping blocks in the ERP or escalations.
• Ensures sales order customer need date changes are managed to protect the frozen window.
• Negotiate with Customer drop-ins and pull-in orders and assess impact on production schedule.
• Publish a daily production schedule report showing history and alignment.
• Owns all effective communications and closures to the commercial responsibilities listed.
• Prepare quotes for review/approval and submit to customers.
• Resolves invoicing problems with Customer & UCT Finance.
• Negotiate pricing changes and escalate blockers as needed.
• May produce revenue forecast for a product line/site.
• Manage and report consignment/PACE inventory OTD & levels weekly.
• Manage and report Customer owned inventory quarterly.

Descrizione del lavoro

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Spec II to join us in Malaysia!

Duties and Responsibilities:

Level 1: Administrative

• General:
• Follows documented order management and commercial procedures
• Communications:
• Occasional phone calls/emails with customer to provide order and commercial status
• Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
• Order Management:
• Obtains missing order information from Customers
• Assists CPM 2/3/4 with order date management research
• Ensure on time shipments & reconcile with Customer weekly
• OTD to site commit date >= 98%
• OTD to Customer need date >= 85%
• Escalate material/labor shortages to meet site commit dates
• May attend production meetings
• Commercial:
• Obtains missing quote information (drawings, specs., other) from Customers
• Monitors request for quotes and responses within 14 calendar goal
• Prepares quotes for CPM Peer review or global review and approval
• May submit monetary Customer claims for fees per CPM 2/3/4 authorization

Level 2: All Level 1, +2-years of experience, plus:

• General:
  • Follows documented order management and commercial procedures
• Communications:
  • Regular phone calls/emails with customer to provide order and commercial status
  • Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
  • Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
• Order Management:
  • Owns all order management deliverables to meet OTD to commit & need by date goals
  • Resolves production scheduling & shipping blocks in the ERP or escalations
  • Escalate material/capacity planning information internally to align site commit to Customer need dates
  • Ensures sales order Customer need date changes are managed to protect within the “frozen window”
    • Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule
  • Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2
• Commercial:
  • Owns all effective communications and closures to the commercial responsibilities listed on CPS II
  • Prepares quotes for review and approval and submits to customers
  • Resolves invoicing problems with the Customer & UCT Finance
  • Negotiate pricing changes as required by business process
    • Escalate to Supervisor any Customer blocks to accepting pricing change
  • May be asked to produce revenue forecast for a product line and/or site
• Inventory Management
  • Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly
  • Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities

Educational/Certification Requirement:

• Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3
• Successful completion of a negotiation certification course desired

Experience Requirement:

Work Experience:

• 3-5 years’ experience in a semiconductor or similar industry Level 1-2.
  

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, pregnancy, political affiliation, union membership, covered veteran status, protected genetic information and any other characteristic protected under laws and regulations.