Customer Program Management Assistant Manager

Celestica Inc.; Johor Bahru; On-site; MYR 180,000 - 280,000; Full time

Job summary

Celestica is seeking a Customer Operations & Account Program Manager to lead customer programs and daily operational execution, supervising entry-level professionals and semi-skilled staff across multiple work groups.

You will act as the primary operational liaison with smaller customer accounts, drive revenue targets, and coordinate with cross-functional teams to ensure on-time product deliveries and milestone achievement.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 7–10 years of program management, account management, or customer operations experience.
• Deep knowledge of semiconductor manufacturing, scheduling, and supply chain concepts.

Responsibilities

• Provide day-to-day supervision across multiple functions, assign tasks, and conduct quality checks.
• Direct and guide team members to meet targets following company policies.
• Own hiring, performance evaluations, and compensation decisions for your team.

Skills

Customer relations

Negotiation

Conflict resolution

Presentation skills

Database management

Project management

Education

Bachelor’s degree or equivalent

Job description

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Date: Aug 1, 2026

Summary

We are seeking a highly motivated and experienced Customer Operations & Account Program Manager to lead and optimize our customer programs and daily operational execution. In this role, you will provide direct management to entry-level professional and semi-skilled employees performing diverse, specialized roles across multiple work groups.

As the primary operational interface between smaller customer accounts and the company, you will manage specific programs to achieve planned revenue and profit targets. You will also collaborate closely with cross-functional teams overseeing day-to-day account activities to ensure projects stay on schedule and product deliveries arrive on time.

Detailed Description

• Provide direct, day-to-day supervision to employees across multiple functions or work groups, assigning tasks and conducting regular quality checks.
• Direct and guide subordinates to meet operational targets using established guidelines, policies, and procedures.
• Own personnel decisions for your team, including hiring, termination, performance evaluations, and compensation recommendations.
• Coach, mentor, and discipline team members as necessary to drive continuous performance improvement.

Program & Account Operations

• Serve as the primary operational liaison between the company and smaller customer accounts, managing specific programs to hit revenue and profitability goals.
• Collaborate with internal account teams to monitor daily activities, ensuring timely product delivery and project milestones are met.
• Lead and manage current and pipeline programs to secure planned revenue, leveraging guidance from senior team members when needed.
• Monitor and analyze how customer order changes impact existing inventory.

Client Relations & Communication

• Maintain frequent, proactive communication with customers to ensure high satisfaction with our products and services.
• Coordinate and host routine program tracking meetings with customers and internal stakeholders to ensure transparent status reporting and communication.
• Act as the main point of contact for receiving, troubleshooting, and resolving customer issues or complaints.

Strategy, Budgeting, & Reporting

• Establish annual functional plans, objectives, and policy interpretations, while actively contributing to broader policy development.
• Execute program budgets, build operational schedules, and enforce company policies and procedures.
• Prepare and deliver comprehensive performance reports and analytics for monthly Operations Reviews and quarterly Customer Performance Reviews.

Scheduling Flexibility

• Willingness to work20-30% outside of standard local business hours(early mornings or late nights) to provide seamless support to US-based customers.

Education: Bachelor’s degree in a related field, or an equivalent combination of formal education and practical experience.

Experience: 7 to 10 years of relevant professional experience in program management, account management, or customer operations within semiconductor manufacturing or production environment.

Industry Knowledge:

In-depth knowledge of manufacturing processes, production schedules, scheduling requirements, and supply chain management.

Strong command of product pricing, commercial contracts, and contract negotiations.

Thorough understanding of business risks and price make-up (including value-add and materials).

Core Skills:

Excellent customer relations, negotiation, and conflict-resolution capabilities.

Strong presentation, database management, and general computer skills.

Proven ability to manage multiple complex, detailed projects simultaneously under tight deadlines.

Exceptional interpersonal skills with the ability to communicate effectively with diverse internal and external stakeholders.

Demonstrated ability to lead, motivate, and drive high productivity from a diverse team under tight schedules.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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