Customer Experience & UX Insights Lead

Shopee; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Shopee Malaysia is seeking a Customer Experience Insight professional to analyze feedback and user data to improve the app. You will benchmark against competitors and collaborate with product teams to suggest new features based on insights.

You will stay informed on e-commerce trends, UX/UI design, and customer behavior, driving CX-related projects and ensuring timely delivery in a fast-paced environment.

Qualifications

• 2–8 years of working experience.
• Experience in Management Consulting, Customer Experience, Market Research or Project Management.
• Degree in Economics / Engineering / Computer Science.
• Strong critical thinking and problem-solving skills.
• Systems thinker who can see the holistic picture.
• Able to work with tight deadlines in a fast-paced environment.
• Ability to influence key stakeholders based on findings.
• Strong English written and verbal communication.
• Proficiency with Google and Microsoft products (Slides, Sheets, Excel, PowerPoint).

Responsibilities

• Analyze customer feedback and user interaction data to improve Shopee's app.
• Conduct market research to benchmark CX against competitors.
• Collaborate with product teams to propose features based on insights.
• Monitor CX-related projects and drive improvements.
• Stay updated on e-commerce trends and UX/UI developments.

Skills

Critical thinking

Problem solving

Systems thinker

Stakeholder influence

English communication

Education

Degree in Economics / Engineering / Computer Science

Tools

Google Slides

Google Sheets

Excel

PowerPoint

Job description

Shopee Malaysia is seeking a Customer Experience Insight professional to analyze feedback and user data to improve the app. You will benchmark against competitors and collaborate with product teams to suggest new features based on insights.

You will stay informed on e-commerce trends, UX/UI design, and customer behavior, driving CX-related projects and ensuring timely delivery in a fast-paced environment.