Customer Experience Strategy Lead

Lazada Express Malaysia

Subang Jaya

On-site

MYR 80,000 - 120,000

Full time

6 days ago

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Job summary

Lazada Express Malaysia in Subang Jaya is seeking a Customer Experience Lead to shape and drive customer experience strategies that align with company goals. You will analyze feedback, trends and insights to uncover opportunities and collaborate across teams to implement multi-faceted solutions.

The role requires strong analytical thinking, stakeholder collaboration, and a track record of delivering CX improvements in a fast-paced environment.

Qualifications

Lead the development of customer experience strategies aligned with the company's goals and objectives.
Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development

Responsibilities

Lead the development of customer experience strategies aligned with the company's goals and objectives.
Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
Define and track KPIs to measure the effectiveness of customer experience initiatives and drive continuous improvement.
Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development

Job description

The role requires strong analytical thinking, stakeholder collaboration, and a track record of delivering CX improvements in a fast-paced environment.

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