Customer Experience & Scheduling Coordinator

Lax Integrated Solutions Pte Ltd; Iskandar Puteri; On-site; MYR 24,000 - 36,000; Full time

Job summary

Lax Integrated Solutions Pte Ltd – Nusajaya, Malaysia is seeking a customer service professional to manage inquiries across calls, WhatsApp, email, and social channels, delivering timely, high‑quality support. You will coordinate with technicians and customers to resolve issues and maintain service levels.

Responsibilities include analyzing inquiries, providing first‑response resolutions, and ensuring smooth scheduling and communication to meet turnaround times, while maintaining a

Qualifications

• Able to communicate and type in smooth English
• Possess SPM, Diploma (Advanced / Higher) or Graduate / Bachelor's Degree or equivalent
• Experience in Customer Service environment
• Experience and adapt to handle customer disputes

Responsibilities

• Handle customer inquiries via different channels, incoming calls, WhatsApp, email, carousel and Meta for appointments bookings
• Analyze customer inquiries and customer behavior
• Provide first response resolution in an effective and timely manner
• Provide a high level of customer service experience when attending to customer's request, inquiries and complaints within the turnaround time
• Perform investigation as well as define the root cause and validity of the complaint with technicians and customers
• Ensure smooth coordination with customers and technicians on operations and scheduling matters

Skills

English communication

Customer service

Education

SPM

Diploma

Bachelor's degree

Job description

Lax Integrated Solutions Pte Ltd – Nusajaya, Malaysia is seeking a customer service professional to manage inquiries across calls, WhatsApp, email, and social channels, delivering timely, high‑quality support. You will coordinate with technicians and customers to resolve issues and maintain service levels.

Responsibilities include analyzing inquiries, providing first‑response resolutions, and ensuring smooth scheduling and communication to meet turnaround times, while maintaining a