Customer Experience Intern — Flexible, Data-Driven Support

Funding Societies | Modalku Group; Kuala Lumpur; On-site; MYR 10,000 - 12,000; Full time

Benefits offered by this job

Flexible working

Mental health and wellness

Tech support

Job summary

Funding Societies | Modalku is looking for a current student or recent graduate for an internship in customer experience (CX) in Malaysia. You will engage with customers, assist onboarding and KYC checks, and support daily operations within the CX portfolio.

The role emphasizes empathetic service, attention to detail, and data-driven improvements. A monthly RM1,000 allowance is provided. Eligible candidates are fluent in English and Bahasa Malaysia and tech-savvy with new software tools.

Qualifications

• Currently studying or recent graduate in Business, Communications, Marketing, or related field.
• Strong written and verbal communication in English and Bahasa Malaysia.
• High attention to detail and compliance awareness.

Responsibilities

• Assist Customer Engagement by responding to inquiries across omni-channel systems with speed and empathy.
• Support onboarding and basic KYC verifications under supervision.
• Handle day-to-day CX operations and admin tasks to keep processes efficient.
• Compile data from chats and calls for service improvements.
• Track performance metrics and understand impact on company goals.
• Demonstrate eagerness to learn and align with company values.

Skills

English & Bahasa Malaysia

Attention to detail

Empathy

Tech-savvy

Education

Current student or recent graduate in Business, Communications, Marketing, or related field

Job description

Funding Societies | Modalku is looking for a current student or recent graduate for an internship in customer experience (CX) in Malaysia. You will engage with customers, assist onboarding and KYC checks, and support daily operations within the CX portfolio.

The role emphasizes empathetic service, attention to detail, and data-driven improvements. A monthly RM1,000 allowance is provided. Eligible candidates are fluent in English and Bahasa Malaysia and tech-savvy with new software tools.