Customer Experience Insights Internship

Allianz Malaysia; Kuala Lumpur; On-site; MYR 8,928 - 13,392; Part time

Job summary

Allianz Malaysia is offering a 3–6 month internship focused on marketing analytics and customer engagement. The role supports outreach initiatives, segment development, survey activities, and data storytelling using Excel and PowerPoint.

You will analyze survey feedback, monitor sentiment, and help track campaign performance. The ideal candidate is pursuing or has completed a Diploma or Bachelor’s Degree, proficient in Excel/PowerPoint, with strong communication skills and willingness to travel

Qualifications

• Pursuing or recently completed diploma or degree.
• Proficient in Microsoft Excel and PowerPoint.
• Strong communication and presentation skills.
• Willingness to travel for events.
• Able to commit to a 3–6 month internship/contract period.
• Ability to leverage AI tools (e.g., ChatGPT) to automate routine tasks and enhance productivity.

Responsibilities

• Support the implementation of always-on customer outreach and engagement initiatives
• Assist in identifying and developing target customer segments for engagement communications
• Support survey setup, testing, and launch activities
• Perform basic data analysis and create charts/visuals for monthly reporting
• Gather and compile secondary research to support customer communication content development
• Analyse verbatim survey feedback, including coding and thematic clustering
• Monitor and analyse consumer sentiment through social listening activities
• Assist in tracking campaign performance, conduct benchmarking, and provide actionable insights to support business targets

Skills

Communication

Presentation skills

Education

Diploma or Bachelor's Degree

Tools

Microsoft Excel

PowerPoint

Job description

Allianz Malaysia is offering a 3–6 month internship focused on marketing analytics and customer engagement. The role supports outreach initiatives, segment development, survey activities, and data storytelling using Excel and PowerPoint.

You will analyze survey feedback, monitor sentiment, and help track campaign performance. The ideal candidate is pursuing or has completed a Diploma or Bachelor’s Degree, proficient in Excel/PowerPoint, with strong communication skills and willingness to travel