Customer Experience Associate – Fresh Graduates

KOPERASI DAGANG EMAS MALAYSIA BERHAD; Jitra; On-site; MYR 27,000 - 40,000; Full time

Job summary

KOPERASI DAGANG EMAS MALAYSIA BERHAD is seeking a Customer Service Assistant to support branch operations. Fresh graduates are welcomed to apply and will respond to customer inquiries, assist with service delivery, and help in invoicing and administrative tasks.

The role focuses on meeting service standards, contributing to branch targets, and promoting the company’s services to walk-in customers across multiple branches. Training will be provided to develop customer service skills.

Qualifications

• Fresh graduates are invited to apply.
• Respond to customer inquiries promptly.
• Attend to customers and ensure service delivery standards are met.
• Assist in achieving branch targets through invoicing and admin support.
• Promote the company's services to walk-in customers and handle ad-hoc tasks.

Responsibilities

• Respond to customer's inquiry.
• Attend to customers and ensure service delivery standards are met.
• Contribute to branch target achievement.
• Responsible for branch invoicing and administrative duties.
• Prospect our services to walk-in customers.
• Other ad-hoc tasks as assigned.

Skills

Customer service

Communication skills

Job description

KOPERASI DAGANG EMAS MALAYSIA BERHAD is seeking a Customer Service Assistant to support branch operations. Fresh graduates are welcomed to apply and will respond to customer inquiries, assist with service delivery, and help in invoicing and administrative tasks.

The role focuses on meeting service standards, contributing to branch targets, and promoting the company’s services to walk-in customers across multiple branches. Training will be provided to develop customer service skills.