Customer Engineer II

Applied Materials, Inc.; Malaysia; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

Applied Materials, Inc. in Kulim, Malaysia is seeking a Field Service Engineer (Customer Engineer) to install, maintain, and upgrade semiconductor equipment and to apply digital analytics for troubleshooting.

You will perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic and gas systems, coordinate directly with customers to ensure smooth operations and uptime, and travel up to 20% of the time while adhering to all safety guidelines.

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Kulim,MYS

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Responsibilities

• Performs all standard service activities through Tier I unassisted.
• Performs standard Tier II with assistance.
• Able to perform routine preventative maintenance within established timeframes.
• Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
• May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment.
• Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Ability to diagnose and resolve technical problems.
• Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s.
• Uses knowledge management systems.
• Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area.
• Assists in planning, communicating, and coordinating support plans with customer management.
• Complies with all safety procedures and consistently demonstrates safety as a value.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

Has established skills to perform a range of day-to-day activities

Business Expertise

Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

Has no supervisory responsibilities; manages own workload

Problem Solving

Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

Uses communication skills to exchange information

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.