Customer Engineer II

Applied Materials, Inc.; Kulim; On-site; MYR 89,000 - 134,000; Full time

Job summary

Applied Materials, Inc. is seeking a Field Service Engineer to install, maintain, and upgrade semiconductor equipment at customer sites in Kulim, Malaysia. You will use diagnostic techniques to troubleshoot and address technical issues, coordinating with customers to ensure smooth operations and exceptional service.

You will perform preventative maintenance, follow safety procedures, and collaborate with senior engineers on complex problems to reduce downtime and improve equipment reliability.

Qualifications

• Performs standard service activities including preventive and corrective maintenance.
• Able to diagnose and resolve technical problems using diagnostic techniques and documentation.
• Coordinates with customers to ensure smooth operations and high-quality service.

Responsibilities

• Install, maintain, and upgrade equipment at customer sites.
• Perform preventative maintenance within established timeframes.
• Communicate directly with customers to ensure satisfaction and timely issue resolution.
• Participate in escalation calls and collaborate with senior engineers on complex issues.
• Adhere to safety procedures and quality standards.

Skills

Preventive maintenance

Diagnostic techniques

Troubleshooting

Customer communication

Problem solving

Safety procedures

Tools

Test equipment

Job description

Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.What We OfferLocation:Kulim,MYSYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.Key ResponsibilitiesPerforms all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.Verifies operational quality of system equipment. Assists senior engineers as needed.Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.Complies with all safety procedures and consistently demonstrates safety as a value.Complies with all safety procedures and consistently demonstrates safety as a value.Functional KnowledgeHas established skills to perform a range of day-to-day activitiesBusiness ExpertiseUnderstands how the assigned duties relate to others in the team and how the team integrates with others in the disciplineAssumes responsibility for full customer satisfaction assuring excellent relations within assigned areaLeadershipHas no supervisory responsibilities; manages own workloadProblem SolvingRecognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established optionsImpactImpacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidanceInterpersonal SkillsUses communication skills to exchange informationAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 20% of the TimeRelocation Eligible:NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.