Customer Development Representative

Infoblox; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Infoblox in Kuala Lumpur, Malaysia, invites a proactive Customer Development Representative to join our APJ team. You will collaborate with sales, partners, revenue ops and customers to drive timely renewal of maintenance and subscription contracts, while managing opportunities across Thailand and Indonesia to hit renewal targets.

Ideal candidates have 4+ years in customer success or account management with SaaS renewals, strong communication skills in English and local languages, and a

Qualifications

• Bachelor’s degree required; 4+ years in customer-facing roles
• 3+ years managing maintenance/subscription renewals in SaaS
• Experience with multi-tier channel ecosystem and cross-functional teams
• Fluent in English; additional Thai or Bahasa language skills are a plus

Responsibilities

• Manage end-to-end renewals for maintenance and subscriptions
• Identify expansion and upsell opportunities with customers
• Build trusted advisor relationships and drive adoption of Infoblox solutions
• Collaborate with sales, partners and revenue ops to meet targets
• Conduct Renewal Kickoff and coordinate cross-functional support
• Prepare renewal forecasts and ensure timely bookings

Skills

Customer success

Account management

SaaS renewals

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future.

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognizedas CybersecAsia’s Best in Critical Infrastructure 2024—evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, Be Infoblox.

Customer Development Representative

We have an opportunity for a Customer Development Representative to join our APJ team in Kuala Lumpur, Malaysia, reporting to the Manager, Customer Development. In this role, you will work closely with sales, partners, revenue ops, technical support and customers to drive the timely renewal of maintenance and subscription contracts. You will be responsible for managing renewal opportunities across Thailand and Indonesia, consistently achieving or exceeding renewal targets. You will engage with customers throughout various stages of the customer lifecycle, serving as a trusted advisor and helping them maximize the value of their Infoblox investment while achieving their business objectives. The idea candidate is a proactive, results-oriented professional with strong communication and relationship-building skills. You understand the unique aspects needs of SaaS customers, can effectively manage customer engagements, and are motivated to deliver positive business outcomes for both customers and Infoblox.

Be a Contributor - What You’ll do

• Analyze customer insights gathered through account reviews and meetings to identify expansion, upsell, and technology refresh opportunities, developing recommendations that drive customer satisfaction and help achieve monthly and annual sales targets
• Manage the end-to-end renewal process, including quote generation, validation, auditing, forecasting, and overall administration of maintenance and subscription renewals
• Build and maintain strong customer relationships by promoting the adoption and retention of Infoblox solutions, aligning customer objectives with business outcomes
• Develop trusted advisor relationships with customers by proactively identifying issues, coordinating cross-functional support, and driving timely resolution
• Collaborate closely with the sales account team to support strategic accounts, identify opportunities to expand Infoblox solutions, and drive upsell and cross-sell initiatives
• Utilize the Renewal Kickoff (RKO) framework to assess customer needs, business goals, and challenges, and recommend solutions that align with their objectives
• Conduct RKO presentations with technical and business stakeholders to validate realized value, identify expansion opportunities, and assess technology refresh requirements
• Foster strong collaboration between the field sales and customer development teams while driving renewal, expansion, and technology refresh opportunities across the customer base
• Achieve a minimum In-Quarter Renewal Rate (IQRR) of 90% by building customer intimacy, understanding business priorities, and driving renewal bookings with minimal field engagement
• Proactively engage customers approaching End-of-Life (EOL) milestones, educating them on available upgrade paths and driving early refresh initiatives to migrate customers to the latest Infoblox platforms before EOL deadlines
• Leverage AI-enabled workflows for account research, customer meeting preparation, renewal planning, meeting summarization, customer communications, opportunity identification, and follow up activities, while validating outputs for accuracy and relevance before use
• Apply AI tools to improve renewal and expansion strategies, enhance customer engagement, accelerate response quality, and increase operational efficiency across maintenance renewals, subscription renewals, technology refresh initiatives, and upsell opportunities
• Share AI-driven best practices with sales, partners, and cross-functional teams to improve customer experience, drive renewal outcomes, increase productivity, and support scalable execution across the customer lifecycle

Be Prepared - What You Bring

• Bachelor’s degree in any discipline
• 4+ years of experience in customer success, customer development, account management, or related customer-facing roles
• 3+ years of experience managing maintenance, subscription, or SaaS renewals, preferably within a channel-driven business environment
• Strong understanding of the services and subscription business, including co-termination, contract renewals, service terms, and commercial terms and conditions
• Experience working with both internal and external stakeholders within a multi-tier channel ecosystem
• Excellent verbal and written communication skills in both Thai and Bahasa, with the ability to engage effectively with customers, partners, and cross-functional teams
• Proficiency in Salesforce, Microsoft Office, and other customer lifecycle management tools
• Experience supporting SaaS solutions, subscription-based services, cloud migrations, and customer adoption initiatives
• Self-motivated and results-oriented team player with a customer-first mindset, capable of driving customer adoption, increasing retention, and reducing churn through proactive engagement and value-based discussions
• Practical experience using AI tools and copilots to support customer-facing activities, including account research, customer communications, meeting summarization, renewal planning, translation, reporting, and data analysis
• Ability to leverage AI to improve productivity and decision-making across customer engagement, renewals, technology refresh initiatives, upsell opportunities, and account planning, while exercising sound judgment and validating outputs before use
• Experience applying AI to accelerate customer preparation, renewal and expansion strategies, proposal development, customer lifecycle management, and follow-through on customer opportunities and action plans

Be Successful - Your Path

First 90 Days:Immerse in our culture, connect with the team, and building relationship with key stakeholders. Gain a deep understanding of Infoblox products, renewal processes, customer lifecycle management, and establish short and long-term goals.

Six Months:Develop strong relationships with the customers, partners and internal stakeholders. Independently manage maintenance and subscription renewals, conduct Renewal Kickoff (RKO) discussions, identify expansion and technology refresh opportunities, , and consistently achieve renewal and customer engagement targets. Leverage AI-enabled workflows to improve account planning, customer communications, and operational efficiency.

One Year:Become a trusted advisor to customers by driving high renewal rates, customer retention, and expansion opportunities. Contribute to customer lifecycle strategies, strengthen cross-functional collaboration, and deliver measurable impact through improved renewal performance, customer satisfaction, technology refresh adoption, and business growth across your assigned regions.

Belong—Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded —Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• CharitableGiving Program supported by Company Match.

Ready to Be the Difference?

Infoblox is an Affinnive?

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What Makes Us Different

Over the past twenty years, we’ve been recognized as a leader with 50% market share in core network services, which include Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and IP address management (IPAM), collectively known as DDI. Building upon this proven foundation, we’re bringing DDI to the next level with our Secure Cloud-Managed Network Services. This enables each customer to go to the next level that’s right for them—whether they’re network is completely on-premise, full cloud or hybrid cloud.

What Makes Us Different

Over the past twenty years, we’ve been recognized as a leader with 50% market share in core network services, which include Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and IP address management (IPAM), collectively known as DDI. Building upon this proven foundation, we’re bringing DDI to the next level with our Secure Cloud-Managed Network Services. This enables each customer to go to the next level that’s right for them—whether they’re network is completely on-premise, full cloud or hybrid cloud.

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