CSSD Quality & Customer Experience Lead

Sterile Services Sdn Bhd; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Customer Support Manager to ensure high customer satisfaction by coordinating quality, safety and service delivery within the CSSD. The role acts as the main liaison between customers and internal teams, manages NCRs, and supports regulatory compliance.

The ideal candidate has a degree or diploma and 3–5 years in CSSD or related settings, with strong communication, stakeholder engagement, and problem-solving skills to drive service quality and operational

Qualifications

• Degree or Diploma in a related healthcare field.
• 3–5 years’ experience in CSSD or Operation Theater, or sterilisation services; business development or client-facing roles is desirable.

Responsibilities

• Serve as the primary contact for customers regarding CSSD services.
• Build and maintain strong client relationships through regular communication and meetings.
• Coordinate and attend customer meetings, service reviews, and follow-ups.
• Address customer feedback, concerns, and complaints promptly and professionally.
• Ensure customer satisfaction targets are met and continuously improved.
• Support business growth by enhancing service quality and addressing non-conformances within SOPs.

Skills

Communication skills

Stakeholder engagement

Presentation skills

Interpersonal skills

Analytical thinking

Education

Degree or Diploma

Job description

KPJ Healthcare Berhad is seeking a Customer Support Manager to ensure high customer satisfaction by coordinating quality, safety and service delivery within the CSSD. The role acts as the main liaison between customers and internal teams, manages NCRs, and supports regulatory compliance.

The ideal candidate has a degree or diploma and 3–5 years in CSSD or related settings, with strong communication, stakeholder engagement, and problem-solving skills to drive service quality and operational