Crypto AML Team Lead: KYC & TM Excellence

Confidential; Kuala Lumpur; On-site; MYR 80,000 - 140,000; Full time

Benefits offered by this job

Exposure to digital assets

CAMs / Chainalysis Reactor training

Job summary

Confidential is a global digital asset platform building robust KYC and TM controls across markets. This role leads an international KYC team, delivering daily operations and escalations under policy, shaping standards as the function develops across markets.

You will analyze case trends, coach investigators, and partner with compliance, risk, operations, and technology to implement improvements while maintaining confidentiality and delivery discipline.

Qualifications

• Bachelor's degree or above in a relevant field.
• Experience owning KYC operations and handling escalations.
• Ability to translate trends into practical changes to controls, rules, or workflows.
• Strong communication across markets in English.

Responsibilities

• Lead the daily delivery of an international KYC team, setting priorities, reviewing work quality, managing escalations, coaching team members, and reinforcing secure handling of customer and case information.
• Personally investigate TM alerts or cases, document evidence, and make closure or escalation recommendations under established policies.
• Track KYC quality, throughput, backlog, and recurring error patterns, then turn findings into targeted coaching and process improvements.
• Analyse KYC and TM case trends to recommend improvements to monitoring rules, review controls, and investigation workflows.
• Work with compliance, risk, operations, and technology partners across markets to resolve complex cases, assign clear actions, and carry agreed control improvements through implementation.

Skills

KYC operations

Transaction monitoring

Team leadership

English communication

Regulatory compliance

Education

Bachelor's degree

Job description

Confidential is a global digital asset platform building robust KYC and TM controls across markets. This role leads an international KYC team, delivering daily operations and escalations under policy, shaping standards as the function develops across markets.

You will analyze case trends, coach investigators, and partner with compliance, risk, operations, and technology to implement improvements while maintaining confidentiality and delivery discipline.