AML Team Lead（Crypto/Remote)

Confidential; Kuala Lumpur; Vor Ort; MYR 80.000 - 140.000; Vollzeit

Benefits dieser Stelle

Exposure to digital assets

CAMs / Chainalysis Reactor training

Zusammenfassung

Confidential is a global digital asset platform building robust KYC and TM controls across markets. This role leads an international KYC team, delivering daily operations and escalations under policy, shaping standards as the function develops across markets.

You will analyze case trends, coach investigators, and partner with compliance, risk, operations, and technology to implement improvements while maintaining confidentiality and delivery discipline.

Qualifikationen

• Bachelor's degree or above in a relevant field.
• Experience owning KYC operations and handling escalations.
• Ability to translate trends into practical changes to controls, rules, or workflows.
• Strong communication across markets in English.

Aufgaben

• Lead the daily delivery of an international KYC team, setting priorities, reviewing work quality, managing escalations, coaching team members, and reinforcing secure handling of customer and case information.
• Personally investigate TM alerts or cases, document evidence, and make closure or escalation recommendations under established policies.
• Track KYC quality, throughput, backlog, and recurring error patterns, then turn findings into targeted coaching and process improvements.
• Analyse KYC and TM case trends to recommend improvements to monitoring rules, review controls, and investigation workflows.
• Work with compliance, risk, operations, and technology partners across markets to resolve complex cases, assign clear actions, and carry agreed control improvements through implementation.

Kenntnisse

KYC operations

Transaction monitoring

Team leadership

English communication

Regulatory compliance

Ausbildung

Bachelor's degree

Jobbeschreibung

We are a global digital asset platform serving customers across multiple markets. Our compliance teams work across functions to protect platform integrity, meet regulatory expectations, and strengthen controls as customer and transaction activity evolves.

Why this role

International compliance operations need KYC execution and transaction-monitoring judgment to work as one control environment. Consistent decisions across markets reduce onboarding risk, strengthen suspicious-activity detection, and give partner teams confidence in the controls they rely on. During your first 12 months, you will raise KYC quality and escalation consistency, establish a practical coaching rhythm, and use insights from KYC reviews and TM cases to improve controls. As the function develops, you will have the opportunity to shape operating standards and build a stronger investigation culture across markets.

What you'll do

• Lead the daily delivery of an international KYC team, setting priorities, reviewing work quality, managing escalations, coaching team members, and reinforcing secure handling of customer and case information.
• Personally investigate transaction-monitoring alerts and cases, document the evidence, and make defensible closure or escalation recommendations under established policies.
• Track KYC quality, throughput, backlog, and recurring error patterns, then turn the findings into targeted coaching and process improvements.
• Analyse KYC and TM case trends to recommend improvements to monitoring rules, review controls, and investigation workflows.
• Work with compliance, risk, operations, and technology partners across markets to resolve complex cases, assign clear actions, and carry agreed control improvements through implementation.

What you'll bring

• You hold a bachelor's degree or above, have personally owned KYC operations, and can allocate work, review case quality, coach investigators, handle sensitive escalations, and protect confidential case information without losing delivery discipline.
• You have independently investigated TM alerts or cases, followed the evidence through, and made well-supported closure or escalation recommendations.
• You can translate KYC and TM trends into practical improvements to controls, rules, coaching, or workflows, and measure whether those changes work.
• You communicate clearly in English across markets and can align compliance, risk, operations, and technology partners around case resolution, ownership, and implementation while maintaining sound judgment when volumes or priorities change.

Bonus

• Exposure to digital assets or blockchain analytics in an international business.
• A relevant credential such as CAMS or Chainalysis Reactor certification.