Critical Services Manager

DayOne; Johor; On-site; MYR 120,000 - 240,000; Full time

Job summary

DayOne, a global leader in data center infrastructure, is seeking a senior Engineering Manager to lead mechanical, electrical, and BMS teams. You will oversee a 24/7 shift operation, drive reliability, safety, and continuous improvement across HVAC, power distribution, generators, UPS, and BMS.

The ideal candidate has 7–10 years in data centre operations with 3–5 years in management, strong leadership and budgeting skills, and relevant certifications.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering; advanced degree preferred
• 7–10 years in data centre/critical infra ops; 3–5 years in a managerial role
• Proven experience leading multidisciplinary engineering teams
• Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS
• Excellent leadership, communication, and interpersonal skills
• Ability to work under pressure and manage multiple priorities
• Familiarity with industry standards and regulatory requirements
• Data centre management certification (e.g., CDCP, CDCS) is a plus

Responsibilities

• Lead, mentor, and develop mechanical, electrical, and BMS engineering teams for high performance
• Oversee 24/7 shift team and ensure effective communication and coordination
• Ensure reliable operation of HVAC, electrical distribution, generators, UPS, and BMS
• Develop and implement SOPs for maintenance and emergency response
• Monitor performance, KPIs, and drive improvements for reliability and efficiency
• Ensure operations comply with SLAs and manage related risks
• Oversee critical infrastructure projects and coordinate with contractors
• Maintain safety audits, drills, and regulatory compliance
• Develop and manage the budget for the critical services department
• Foster continuous improvement and stay updated with industry best practices

Skills

Leadership

People management

Strategic planning

Stakeholder communication

Problem solving

Team development

Education

Bachelor's in Mechanical or Electrical Engineering

Master's degree (preferred)

Tools

BMS software

HVAC systems knowledge

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Responsibilities

• Leadership and Management:
• Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.
• Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.
• Operational Excellence:
• Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.
• Develop and implement standard operating procedures (SOPs) for maintenance and emergency response.
• Monitor system performance and implement improvements to enhance reliability and efficiency.
• SLA Compliance:
• Ensure all operations and maintenance activities are conducted in compliance with SLAs.
• Develop and track key performance indicators (KPIs) to measure compliance and performance.
• Address and resolve any issues that could impact SLA compliance promptly.
• Project Management:
• Manage and oversee critical infrastructure projects, including upgrades, expansions, and maintenance.
• Coordinate with internal teams and external contractors to ensure projects are completed on time, within scope, and budget.
• Safety and Compliance:
• Ensure all operations adhere to safety protocols and regulatory standards.
• Conduct regular safety audits and drills to ensure team readiness for emergency situations.
• Maintain documentation and records in compliance with regulatory and company requirements.
• Budget Management:
• Develop and manage the budget for the critical services department.
• Monitor expenditures and implement cost-saving measures without compromising service quality.
• Continuous Improvement:
• Foster a culture of continuous improvement by encouraging innovation and process enhancements.
• Stay updated with the latest industry trends and technologies to implement best practices.

Candidate Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field. Advanced degree preferred.
• Minimum of 7-10 years of experience in data centre operations or a similar critical infrastructure environment, with at least 3-5 years in a managerial role.
• Proven experience in managing multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Strong analytical and problem-solving abilities.Familiarity with industry standards and regulatory requirements.
• Certification in data centre management (e.g., CDCP, CDCS) is a plus.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.