Critical Services Manager

DayOne Data Centers Ltd.; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

DayOne Data Centers Ltd. is seeking a senior operations leader to oversee the mechanical, electrical, and BMS engineering teams. You will manage a 24/7 shift, ensure continuous operation of HVAC, electrical systems, generators, UPS and BMS, and drive improvements for reliability and efficiency.

You will develop SOPs, monitor KPIs, and ensure compliance with SLAs while coordinating with contractors on critical infrastructure projects. Strong leadership and communication skills are essential.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering; advanced degree preferred.
• 7–10 years in data centre operations with 3–5 years in a managerial role.
• Proven experience in managing multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical systems, generators, UPS and BMS.
• Excellent leadership, communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• CDCP/CDCS certification is a plus.

Responsibilities

• Lead, mentor and develop mechanical, electrical, and BMS teams.
• Oversee 24/7 shift team for continuous operations.
• Ensure reliable operation of HVAC, electrical distribution, generators, UPS and BMS.
• Develop and implement SOPs for maintenance and emergency response.
• Monitor performance and implement improvements for reliability and efficiency.
• Ensure SLA compliance across operations and maintenance activities.
• Develop and track KPIs to measure compliance and performance.
• Manage critical infrastructure projects, upgrades and expansions.
• Coordinate with internal teams and external contractors.
• Maintain safety audits, regulatory compliance and records.

Skills

Leadership

Team management

Communication

Analytical thinking

Education

Bachelor's in M&E Engineering

Advanced degree preferred

Tools

BMS

HVAC knowledge

Electrical systems

Job description

Join DayOne - Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe - and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

RESPONSIBILITIES

• Leadership and Management: Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.
• Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.
• Operational Excellence: Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.
• Develop and implement standard operating procedures (SOPs) for maintenance and emergency response.
• Monitor system performance and implement improvements to enhance reliability and efficiency.
• SLA Compliance: Ensure all operations and maintenance activities are conducted in compliance with SLAs.
• Develop and track key performance indicators (KPIs) to measure compliance and performance.
• Address and resolve any issues that could impact SLA compliance promptly.
• Project Management: Manage and oversee critical infrastructure projects, including upgrades, expansions, and maintenance.
• Coordinate with internal teams and external contractors to ensure projects are completed on time, within scope, and budget.
• Safety and Compliance: Ensure all operations adhere to safety protocols and regulatory standards.
• Conduct regular safety audits and drills to ensure team readiness for emergency situations.
• Maintain documentation and records in compliance with regulatory and company requirements.
• Budget Management: Develop and manage the budget for the critical services department.
• Monitor expenditures and implement cost-saving measures without compromising service quality.
• Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation and process enhancements.
• Stay updated with the latest industry trends and technologies to implement best practices.

CANDIDATE REQUIREMENTS

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field. Advanced degree preferred.
• Minimum of 7-10 years of experience in data centre operations or a similar critical infrastructure environment, with at least 3-5 years in a managerial role.
• Proven experience in managing multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Strong analytical and problem-solving abilities.Familiarity with industry standards and regulatory requirements.
• Certification in data centre management (e.g., CDCP, CDCS) is a plus.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.