Crew – Grab & Go

AirAsia; Kuala Lumpur; On-site; MYR 29,000 - 38,000; Full time

Job summary

AirAsia Berhad in Kuala Lumpur is seeking an enthusiastic F&B team member to ensure guest satisfaction across outlets. You will follow shift schedules, handcraft beverages and food, and uphold our premium quality standard in taste and presentation.

You'll maintain cleanliness, adhere to food safety guidelines, and work with a friendly team to deliver seamless service. Flexible to rotations including weekends, you’ll be a proud brand ambassador and represent AirAsia with integrity.

Qualifications

• F&B experience is a plus; fresh graduates with hospitality backgrounds are welcome.
• Must be willing to learn and adapt, able to work under pressure.
• Health prerequisites include Typhoid vaccination.
• Training (Food Handler Training) will be provided within the first month.
• Flexible to work rotational shifts, including weekends and holidays.
• Friendly, approachable, and trustworthy in guest interactions.

Responsibilities

• Follow shift schedules to keep outlet ready to serve guests.
• Handcraft beverages and prepare items per standardized recipes.
• Maintain cleanliness and food safety, and manage stock to prevent downtime.
• Deliver best-in-class service and greet guests warmly.
• Be a brand ambassador and collaborate across outlets as needed.

Skills

F&B experience

Customer service

Teamwork

Adaptability

Willingness to learn

Pressure handling

Education

Hospitality background

Job description

Job Description Key Responsibilities

1. 1. Operations and Service Delivery Shift Adherence: Strictly follow assigned shift schedules to ensure the outlet is always ready to serve our guests. Drink and Food Preparation: Handcraft beverages and prepare food items according to Santan’s standardized recipes. Quality Control: Ensure all food and drinks served meet our Premium Quality promise in both taste and presentation. Stock Management: Proactively monitor and replenish food stocks and supplies to ensure zero downtime during peak periods. Hospitality Excellence: Deliver Best-in-Class service by greeting guests warmly and ensuring a seamless, friendly checkout experience.
2. 2. Cleanliness and Food Safety Hygiene Standards: Maintain a Clean as You Go policy. Execute daily and weekly cleaning schedules for the outlet, equipment, and workstations. Food Safety: Strictly adhere to Food Safety guidelines to prevent cross-contamination and ensure guest wellbeing.
3. 3. Teamwork and Brand Ambassadorship One Team: Work collaboratively with your colleagues to achieve outlet goals; we win together and support each other during high-pressure moments. Brand Representative: Act as a proud ambassador of the brand, upholding our reputation through professional conduct and a positive attitude. Operational Flexibility: Adapt to business needs, including the flexibility to be transferred to different outlets or assist in different zones as required.

Requirements and Qualifications

• Experience: Having prior F&B experience is a star point for your application, but fresh graduates with a hospitality background are more than welcome to apply.
• Mindset: Must have a strong willing to learn attitude and a beginner mindset. You should be resilient and able to work effectively under pressure.
• Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
• Food Handler Training (FHT): Must be willing to attend FHT training, which will be provided by the company within the first month of joining.
• Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.
• Character: We look for individuals who are naturally friendly, approachable, and possess a strong sense of integrity.

AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"