Service Crew (F&B Crew)

Nilai University; Sepang; On-site; MYR 18,972 - 22,320; Full time

Job summary

A leading educational institution in Malaysia is seeking dedicated staff for customer service roles. Responsibilities include greeting customers, managing orders, and ensuring cleanliness. The position requires a minimum high school education and focuses on teamwork and innovation. Ideal candidates will work at Kuala Lumpur International Airport with a salary range of RM1700 - RM2000.

Qualifications

• Able to work in a fast-paced environment with tight deadlines.
• Excellent team player, self-motivated, well-organized.
• Committed to continuous improvement and promoting best practices.

Responsibilities

• Greet customers, record orders, and serve food and beverages.
• Ensure the Restaurant is always kept clean and well-organized.
• Deal with customer complaints diplomatically.

Skills

Good interpersonal and communication skills

Basic English

Education

Minimum High School

Job description

Greet customers, record orders, and serve food and beverages with consistently positive and helpful attitude, including answering about menu.

Input orders into a point-of-sales (POS) system and accept payment using a credit card, cash or any method of payment as required.

Ensures to deal with customers and customer complaints in a diplomatic manner, and appropriately escalates such instances to the Restaurant Supervisor.

Promotes good branding image of the unit through always ensuring customer satisfaction.

Ensure the Restaurant is always kept clean. Check Restaurant furnishings for damages and promptly informs the Unit Manager of such damages to facilitate proper repair.

Check the cleanliness of service equipment.

Check tables and table set-up. Ensures fast turn around and cleaning of table when customers leave the unit.

Keep the Restaurant Manager/Supervisor of any issues related to service.

Adheres to the company’s policy on grooming.

Ensures to comply with all Health and Safety Standards as required and published by the management.

Job Requirements

Job Category: Full Time

Academic Qualification: Minimum High School required

Other Requirements

• Good interpersonal and communication skills
• Basic English is an advantage

Attitude

• Responsible and able to work in a fast-paced environment with tight deadlines
• Excellent team player, self-motivated, well-organized
• Committed to continuous improvement, actively promoting innovation and best practice, constantly seeking feedback

Working Details

Working Area: Kuala Lumpur International Airport

Working Days: 6 days per week

Working Hours: 7.5 hours a day

Salary: RM1700 - RM2000

Company Information

Company Name: Host (Malaysia) Sdn Bhd

HMSHost, a global leader in dining experience for travel venues, is part of Avolta, a key player in the travel experience sector. Avolta operates on 75 countries with over 1,200 locations, offering travel retail, F&B and innovative solutions. HMShost Malaysia with 24 years expertise, leads the airport F&B industries, managing 25 outlets across Kuala Lumpur International Airport, Terminal 1 (KLIA T1), Kuala Lumpur International Airport, Terminal 2 (KLIA T2) and Langkawi International Airport (LIA).

Contact Information: Telephone No. 012-8660774, Address Burger King, Level 4, Airline Office, KLIA Terminal 1, 64000, Sepang, Selangor