Core & Cards Support Engineer, L2 Support

Sperton Global AS; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Sperton Global AS is seeking an IT Support professional in Kuala Lumpur to provide application support for various business users. The role involves handling queries, ensuring timely incident resolution, and coordinating with development for production releases.

A strong working knowledge of AS400, RPG, and COBOL is required, with Silverlake banking system experience considered a plus. Responsibilities include incident/problem management, capacity monitoring, and involvement in DR/BCM

Qualifications

• Familiar with AS400 system.
• Familiar with RPG, COBOL language.
• Have experience with Sliverlake banking system is plus point.

Responsibilities

• Provide application support to various business users.
• Attend to business queries and business requests promptly.
• Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents to meet service level targets.
• Perform root cause analysis to identify permanent solutions to prevent recurrence.
• Ensure all incidents and problems are proactively managed and escalated as needed.
• Collaborate with the development team in identifying resolutions and transitioning releases into production.
• Adopt standard Incident and Problem Management workflow and processes including logging incidents, defects, and changes.
• Participate in DR/BCM activities or infrastructure related upgrades.
• Responsible for capacity management: monitor and forecast resource needs.
• Undertake other responsibilities such as management reporting and centrally driven project initiatives as needed.

Skills

AS400

RPG

COBOL

Silverlake Banking System

Job description

JobResponsibilities:

• Provide application support to various business users.
• Attend to business queries and business requests promptly.
• Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escape issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

JobRequirements:

• Familiar with AS400 system
• Familiar with RPG, COBOL language
• Have experience with Sliverlake banking system is plus point