Contract & Sales Operations Analyst

Accuris; Penang; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading data intelligence firm in Penang is looking for a detail-oriented Contract & Sales Operations Analyst. The successful candidate will manage Salesforce data integrity and provide operational support to the Sales team, ensuring effective process execution. Candidates should have strong Salesforce and data analysis skills, excellent communication abilities, and a proactive approach to problem-solving. This role offers flexible working hours and a hybrid work model.

Qualifications

• 4–6 years of experience in Sales Operations, GTM Operations or related fields.
• Strong Salesforce skills preferred.
• Excellent communication skills and strong interpersonal skills.

Responsibilities

• Act as a point of contact for Salesforce user questions and issues.
• Ensure Salesforce data remains accurate, complete, and up-to-date.
• Identify and recommend ways to streamline day-to-day sales operations.

Skills

Sales Operations

Salesforce

Data Analysis

Communication Skills

Problem-Solving

Tools

Salesforce

Microsoft Excel

Google Sheets

Job description

About the Role

Contract & Sales Operations Analyst. We are looking for a detail-oriented and proactive Contract & Sales Operations Analyst to support our Sales team and ensure the accuracy, efficiency, and integrity of our sales processes. This role partners closely with Revenue and cross-functional teams to provide day-to-day operational support, maintain Salesforce data quality, and ensure smooth deal and contract execution throughout the full sales cycle. You will work hands-on in Salesforce and related tools, troubleshoot issues, run reports, and assist with process improvements that enable our revenue and cross-functional teams to work more effectively.

Responsibilities

• Act as a point of contact for Salesforce user questions and issues, working with technical support teams for resolution.
• Maintain data hygiene by flagging and following up on data inconsistencies in Salesforce and other sales tools.
• Ensure Salesforce data remains accurate, complete, and up-to-date, with a focus on key Salesforce object-related fields.
• Build and maintain Salesforce reports and dashboards to support general reporting needs, ensuring data accuracy and supporting overall data hygiene.
• Monitor KPIs related to revenue processes and identify opportunities to improve reporting accuracy.
• Maintain data hygiene by monitoring pipeline and booking records, identifying inconsistencies, and making or coordinating corrections in Salesforce and other sales tools.
• Identify and recommend ways to streamline day-to-day sales operations, improve cross-functional workflows, and reduce friction across the entire sales process through process improvements and automation.
• Work closely with the Revenue and Finance teams to ensure contracts and deals are processed efficiently and accurately.
• Support quarter-end and year-end close activities by ensuring data and deal records are complete.
• Communicate effectively with stakeholders to provide timely updates and resolutions.
• Flexibility to occasionally work late evening or night hours to support U.S.-based teams and global operations.
• Handle other ad-hoc projects as required.

Qualifications

• 4–6 years of experience in Sales Operations, GTM Operations or related fields.
• Strong Salesforce skills preferred, with the ability to navigate, update, and leverage the platform effectively.
• Proficiency in Microsoft Excel or Google Sheets for data analysis.
• Excellent communication skills and strong interpersonal skills with the ability to work effectively across departments.
• High attention to detail and commitment to producing quality work promptly.
• Strong problem-solving and investigative skills, combined with an analytical and data-driven mindset.
• Quick learner with a willingness to grow and thrive in a dynamic, fast-paced environment.

Mode/Location/Shift

Flexible Shift (US/AMER Hours) - Remote or, Hybrid (2 days WFO) at Malaysia Office (preferably Penang).

Team & Reporting Manager

David Zhu, Revenue Operations.

About Accuris

Accuris delivers essential intelligence that powers decision-making. We provide the world’s leading organizations with the right data, connected technologies, and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup.

Diversity & Inclusion

Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Company

Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. (https://www.spglobal.com/engineering/en/index.html)

Our mission: to build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world’s most complex problems.