Contract Manufacturer Fulfillment Manager / Supply Chain Specialist

Lumentum International (Thailand) Co., Ltd.; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lumentum International (Thailand) Co., Ltd. in Penang, Malaysia is seeking a Contract Manufacturer Fulfillment Manager / Supply Chain Specialist to own end-to-end CM fulfillment and inventory execution, coordinating with internal planning, operations, and customer-facing teams to deliver reliable shipment commitments through the OSP network.

You will translate demand into CM production and inventory plans, monitor consignment stock, and drive recovery actions when delivery risks arise in a

Qualifications

• 10+ years of experience in supply planning, production control, factory fulfillment, inventory management, or contract-manufacturer management.
• Understanding of shipment commitment, production planning, capacity, materials, and inventory controls.
• Experience managing consignment or vendor inventory is a MUST.
• Strong analytical skills and comfort with ERP/MRP systems and related reports.
• Clear communication, structured follow-through, and sound escalation judgment.
• Ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Own end-to-end OSP fulfillment process for assigned CMs, from order review to shipment confirmation.
• Lead the shipment commitment process with CM, validating against capacity, materials, yield, and logistics.
• Maintain a single accurate view of committed shipments and report changes.
• Monitor inventory balances, including consigned stock, and drive actions to close gaps.
• Coordinate with Global Planning, NPI, procurement, manufacturing, finance, and customer operations.
• Identify risks to customer shipments early and drive recovery plans.
• Reconcile consignment records with CM data and resolve discrepancies.
• Standardize OSP fulfillment, shipment, and inventory routines across assigned CMs.

Skills

Supply planning

Production control

Factory fulfillment

Inventory management

Contract-manufacturer management

ERP/MRP systems

Data analysis

Stakeholder communication

Problem solving

Job description

Contract Manufacturer Fulfillment Manager / Supply Chain Specialist

Function: Supply Planning / Factory Fulfillment
Reports to: Supply Planning or Factory Fulfillment Leader
Location: Penang, Malaysia

Own end-to-end order fulfillment, inventory execution, and shipment commitments with assigned contract manufacturers (CMs) through the OSP (Outside Processing). Serve as the primary fulfillment owner between the CM and internal planning, operations, and customer-facing teams. Turn demand and build plans into feasible, reliable shipment commitments, maintain accurate inventory—including consignment inventory—and drive recovery when delivery risks arise.

Key responsibilities

Production Planning

Own the OSP fulfillment process for assigned CMs, from order review and production planning through shipment confirmation.

Lead the shipment commitment process with the CM: obtain dated commitments, validate them against capacity, materials, yield, and logistics, and maintain one accurate view of committed shipments.

Review shipment commits regularly with the CM and internal stakeholders; track changes, confirm recovery dates, and escalat

Ensure internal teams receive timely, accurate updates on shipment commits and changes, with clear owners and actions for gaps.

Translate demand, backlog, and business priorities into feasible CM production, inventory, and shipment plans.

Inventory Management

Lead regular fulfillment and inventory reviews with CM factory planners; track plan versus actual for builds and shipments and drive actions to close gaps.

Manage inventory at the CM, including company-owned, CM-owned, and consigned stock, according to applicable agreements and controls.

Monitor inventory balances, accuracy, consumption, replenishment, coverage, aging, excess, and obsolete exposure.

Reconcile "Consignment records" with CM records and consumption data; resolve discrepancies and ensure timely and accurate reporting of usage and balances.

Establish and maintain appropriate inventory targets, replenishment triggers, and escalation thresholds with planning, procurement, and finance partners.

Identify inventory shortages, excess, slow-moving stock, and ownership or liability risks; drive disposition or recovery actions with the accountable teams.

Supply Chain Management

Monitor capacity, labor, yield, material availability, production progress, and logistics constraints that could affect shipment commitments.

Identify risks to customer shipments early, assign owners, and drive recovery plans through closure.

Coordinate supply, inventory, and priority decisions with Global Planning, NPI Supply Chain Program Managers, factory planning, procurement, manufacturing, finance, and customer operations.

Support the transition from NPI builds to stable mass-production fulfillment, including handoff of shipment commit routines, plans, inventory ownership, and escalation paths.

Maintain accurate OSP fulfillment and inventory data, including order status, CM commitments, shipment dates, consignment balances, shortages, aging, and recovery actions.

Standardize and improve OSP fulfillment, shipment commit, and inventory routines, reporting, and issue-resolution practices across assigned CMs.

Coordinate with Finance and CM management to review and update OSP service charges and scrap rates quarterly, ensuring accurate cost tracking and alignment with OSP operations.

Manage OSP Work Order (WO) issuance, execution, and tracking through completion, ensuring timely closure and accurate status updates.

Qualifications

10+ years of experience in supply planning, production control, factory fulfillment, inventory management, or contract-manufacturer management.

Understanding of shipment commitment management, production planning, capacity, materials, inventory controls, order management, and shipment execution.

Experience managing consignment or other inventory held at a supplier or CM is a MUST

Strong analytical skills and comfort working with ERP/MRP systems and inventory, order, and planning reports.

Clear communication, structured follow-through, and sound escalation judgment.

Ability to manage changing priorities and drive actions to closure in a fast-paced environment.