Content Strategist & Knowledge Management Expert

Fairygodboss; Kuala Lumpur; On-site; MYR 198,886 - 278,440; Full time

Job summary

Fairygodboss in Kuala Lumpur is looking for a detail-oriented content author to join the Global View Business Excellence team. You will create, edit, and manage business and troubleshooting content to enhance client and associate experiences.

The role requires a deep understanding of content management best practices and strong writing skills. Candidates should be self-starters who can multitask effectively, with familiarity in structured authoring and content validation.

Fairygodboss values diversity and inclusion, ensuring equal employment opportunities for all applicants.

Qualifications

• Understanding of knowledge/content management best practices and content lifecycle management.
• Experience in knowledge management/content development/technical writing.
• Ability to manage content deliverable schedules.

Responsibilities

• Create/edit/manage content for GlobalView.
• Report progress of content deliverables to stakeholders and adhere to timelines.
• Develop content deliverables in the enterprise content management application.

Skills

Knowledge/content management best practices

Structured-based authoring

Strong writing skills

Communication & collaboration skills

SEO knowledge

Tools

DITA

XML

Component content management systems

Job description

Fairygodboss in Kuala Lumpur is looking for a detail-oriented content author to join the Global View Business Excellence team. You will create, edit, and manage business and troubleshooting content to enhance client and associate experiences.

The role requires a deep understanding of content management best practices and strong writing skills. Candidates should be self-starters who can multitask effectively, with familiarity in structured authoring and content validation.

Fairygodboss values diversity and inclusion, ensuring equal employment opportunities for all applicants.