Content Specialist

Fairygodboss; Kuala Lumpur; On-site; MYR 198,886 - 278,440; Full time

Job summary

Fairygodboss in Kuala Lumpur is looking for a detail-oriented content author to join the Global View Business Excellence team. You will create, edit, and manage business and troubleshooting content to enhance client and associate experiences.

The role requires a deep understanding of content management best practices and strong writing skills. Candidates should be self-starters who can multitask effectively, with familiarity in structured authoring and content validation.

Fairygodboss values diversity and inclusion, ensuring equal employment opportunities for all applicants.

Qualifications

• Understanding of knowledge/content management best practices and content lifecycle management.
• Experience in knowledge management/content development/technical writing.
• Ability to manage content deliverable schedules.

Responsibilities

• Create/edit/manage content for GlobalView.
• Report progress of content deliverables to stakeholders and adhere to timelines.
• Develop content deliverables in the enterprise content management application.

Skills

Knowledge/content management best practices

Structured-based authoring

Strong writing skills

Communication & collaboration skills

SEO knowledge

Tools

DITA

XML

Component content management systems

Job description

Your role

You will work as an integral part of our Global View Business Excellence team to author and edit content adhering to ADP’s authoring standards while also being an advocate for the client and associate experience. In this role you will meet the information needs of our clients and associates by producing accurate, concise, and usable content, including business processes, how‑to articles, troubleshooting guides, overviews, online help, and others. You will utilize authoring tools, a component content management system, and work closely with business partners, content developers, IT partners, UX teams, project teams, training teams, and others to ensure high‑quality deliverables.

What you’ll do

• Create/edit/manage content for GlobalView.
• Use knowledge management key metrics to drive improvements in content presentation to associates.
• Assess and align business content to the enterprise content model.
• Conduct detailed analysis of user content needs, develop requirements, and estimate deliverables partnering with product owners and other stakeholders in the process.
• Apply enterprise content strategy and principles to develop concise, consistent, high‑value content deliverables.
• Partner with Subject Matter Experts to obtain information and content validation.
• Develop content deliverables in the enterprise content management application.
• Report progress of content deliverables to stakeholders and adhere to timelines.
• Demonstrate domain, tool, and authoring expertise and provide informal mentoring to colleagues.
• Collaborate with content owners to validate knowledge and foster content reuse.
• Act as an expert regarding authoring technology and content development.
• Perform other content related duties as assigned.

Qualifications you’ll need

• Understanding of knowledge/content management best practices and content lifecycle management.
• Understanding of knowledge management systems, search engine optimization (SEO) and taxonomy.
• Strong knowledge in structured‑based authoring and information typing.
• Experience in knowledge management/content development/technical writing.
• Familiarity with one or more of the industry standard style guides (The Chicago Manual of Style, Associated Press Stylebook, The Elements of Style).
• Ability to manage content deliverable schedules.
• Knowledge of DITA, XML, component content management systems (a plus).
• Strong communication & collaboration skills.
• Strong writing skills (must provide examples).
• Self‑starter and ability to multi‑task.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.