Content Reviewer - (6 months contract)

Mudah.my; Kuala Lumpur; Hybrid; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Hybrid work in-office 2–3 days a week

6 months contract with potential for

Rotational shifts: 8AM–5PM or 11AM–8PM

Job summary

Mudah.my in Malaysia is seeking a Content Moderator to review user-submitted content for guideline compliance, flag violations, and escalate issues as needed. You will help maintain accuracy and productivity while meeting KPIs, with rotational shifts and a hybrid in-office schedule.

Fresh graduates or candidates with 1–2 years in content moderation are welcome; strong English and Malay communication is essential, with Mandarin a plus. Knowledge of MS Office/Google Workspace is expected.

Qualifications

• Fresh graduates or candidates with 1–2 years of experience in Content Moderation are welcome to apply.
• Strong communication skills in English and Malay (spoken and written); Mandarin is a plus.
• Basic knowledge of Microsoft Office and/or Google Workspace tools.
• Strong attention to detail and logical thinking skills.
• Ability to work independently and manage high volumes of moderation tasks.
• Familiarity with internet culture, online marketplaces, and market trends is preferred.
• Knowledge or experience in the property/real estate field is an added advantage.
• Willing to work on rotational shifts (5 days work, 2 days off | 8AM – 5PM; 11AM – 8PM), including weekends and public holidays as scheduled.
• Comfortable with a hybrid work arrangement (2–3 days in office per week).

Responsibilities

• Review and manage user-submitted content (text, images, video, listings, etc.) to ensure compliance with content guidelines and platform policies, including pre/post moderation and escalation handling.
• Identify and take appropriate action on content that violates guidelines (e.g., removal, rejection, flagging).
• Maintain accuracy, consistency, and productivity while meeting defined KPIs and SLAs.
• Conduct research on ads to identify misleading, spam, or fraudulent content based on current market trends, market knowledge, and online behavior.
• Collaborate with team members to resolve ambiguous cases and escalation handling according to internal procedures.
• Provide feedback on recurring issues and suggest improvements to review policies or workflows.
• Collaborate across teams to improve user experience and address content-related issues.
• Participate in training, calibration, and quality improvement initiatives

Skills

English

Malay

Mandarin

Tools

Microsoft Office

Google Workspace

Job description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

About Mudah.my

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information

Job Description

• Review and manage user-submitted content (text, images, video, listings, etc.) to ensure compliance with content guidelines and platform policies, including pre/post moderation and escalation handling.
• Identify and take appropriate action on content that violates guidelines (e.g., removal, rejection, flagging).
• Maintain accuracy, consistency, and productivity while meeting defined KPIs and SLAs.
• Conduct research on ads to identify misleading, spam, or fraudulent content based on current market trends, market knowledge, and online behavior.
• Collaborate with team members to resolve ambiguous cases and escalation handling according to internal procedures.
• Provide feedback on recurring issues and suggest improvements to review policies or workflows.
• Collaborate across teams to improve user experience and address content-related issues.
• Participate in training, calibration, and quality improvement initiatives

Qualifications

• Fresh graduates or candidates with 1-2 years of experience in Content Moderation are welcome to apply.
• Strong communication skills in English and Malay (spoken and written); Mandarin is a plus.
• Basic knowledge of Microsoft Office and/or Google Workspace tools.
• Strong attention to detail and logical thinking skills.
• Ability to work independently and manage high volumes of moderation tasks.
• Familiarity with internet culture, online marketplaces, and market trends is preferred.
• Knowledge or experience in the property/real estate field is an added advantage.
• Willing to work on rotational shifts (5 days work, 2 days off | 8AM – 5PM; 11AM – 8PM), including weekends and public holidays as scheduled.
• Comfortable with a hybrid work arrangement (2–3 days in office per week).

Additional Information

6 months contract with potential extension