Content Quality Specialist - Korean

TikTok; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

TikTok in Kuala Lumpur seeks a skilled professional for Safety Model Operations (SMO) delivering QA for trust & safety data and refining ground-truth standards. The role involves transforming complex safety policies into actionable SOPs for global enforcement and model evaluation.

You will work with cross-functional teams to analyze high-risk safety cases, optimize workflows, and enhance data quality. Strong English, Korean liaison ability, and a proactive mindset are essential.

Qualifications

• Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations.
• Exceptional logical reasoning and synthesis skills; able to translate complex rules into SOPs.
• Professional working proficiency in English; strong attention to detail and cross-cultural communication.
• Highly self-motivated with ownership; can drive multiple tasks in a fast-paced, cross-border environment.
• Korean proficiency is required for daily liaison with the Korea market.

Responsibilities

• Construct and iterate core Golden Sets for content safety data to establish high-accuracy Ground Truth.
• Conduct deep-dive analyses of high-risk cases to identify misapplication patterns and risk trends.
• Drive content safety data closed-loop by collaborating with Operations, Algorithm, Product, and global teams.
• Systematize QA mechanisms and track metrics to improve data accuracy and operational efficiency.

Skills

Trust & Safety

Quality Assurance

AI data evaluation

Policy operations

Korean proficiency

Job description

Responsibilities

About the team

The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

Responsibilities

1. Construct and iterate the core Golden Sets for the content safety ecosystem. Curate long-tail, high-risk, and complex edge cases to establish highly accurate data standards (Ground Truth) for platform safety policies, AI model evaluation, and global enforcement teams.
2. Conduct deep-dive analyses on high-risk and highly debated safety cases to accurately identify misapplication patterns and risk evolution trends. Lead the synthesis and abstraction of complex rules, translating macro policies into highly logical and executable Standard Operating Procedures (SOPs) and operational guidelines.
3. Drive the content safety data closed-loop. Collaborate cross-functionally with Operations, Algorithm, Product, and global teams to identify system vulnerabilities based on Golden Set metrics, achieving bidirectional improvements in human review quality and AI agent interception efficacy.
4. Systematize universal methodologies for the content quality management framework and establish robust daily Quality Assurance (QA) mechanisms. Track and attribute core data metrics to enhance overall data accuracy and operational efficiency.

Qualifications

Minimum Qualifications

1. Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations.
2. Exceptional logical reasoning and synthesis skills. Proven ability to navigate complex and ambiguous business scenarios to identify underlying root causes and independently deliver structured solutions.
3. Professional working proficiency in English. Extreme attention to detail and standard consistency, paired with outstanding cross-cultural written and verbal communication skills.
4. Highly self-motivated with a strong sense of ownership. Capable of embracing uncertainty in a fast-paced, cross-border collaborative environment, effectively driving multiple parallel tasks to deliver solid business results.
5. Korean proficiency is also required, as it is mandatory for daily liaison with the local team in the Korea market and the accurate communication of business information.

Preferred Qualifications

1. Familiarity with machine learning logic and data labeling frameworks is a strong plus.