Contact Centre Agent (Japanese Speaker)

AEON Credit Service (M) Bhd; Kuala Lumpur; Vor Ort; MYR 50.000 - 84.000; Vollzeit

Zusammenfassung

AEON Credit Service (M) Berhad is seeking a Contact Centre Operator who is fluent in Japanese to support our Japanese customers in Malaysia. You will handle inquiries across products, applications, and accounts, delivering high-quality service in both Japanese and English.

Responsibilities include resolving issues, handling escalations, and collaborating with internal teams to improve service quality. A strong focus on customer satisfaction, accuracy, and compliance with policies is essential

Qualifikationen

• Diploma or Bachelor's Degree in any discipline.
• Minimum 3 years of experience in Contact Centre, Customer Service, or Call Centre operations.
• Strong command of both Japanese and English (spoken and written).
• Excellent leadership and people management skills.
• Strong communication and interpersonal abilities.
• Customer-focused mindset with a passion for service excellence.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Good planning, organization, and time management skills.
• Proactive, adaptable, and able to thrive in a team-oriented environment.

Aufgaben

• Serve as the primary point of contact for Japanese-speaking customers residing in Malaysia, handling inquiries related to our products, services, applications, and account-related matters.
• Provide professional customer support in Japanese and English via inbound/outbound calls, emails, and other communication channels.
• Assist customers in resolving issues related to Company products and other company services.
• Handle escalated customer complaints and complex cases, ensuring effective resolution while maintaining high customer satisfaction.
• Act as a liaison between Japanese customers and internal departments to facilitate prompt follow-up and issue resolution.
• Monitor service quality, customer feedback, and operational performance to identify areas for improvement and enhance the overall customer experience.
• Prepare operational reports, analyse customer trends, and recommend process improvements to management.
• Ensure all customer interactions and operational activities comply with company policies, procedures, and regulatory requirements.
• Support the development of service initiatives and process enhancements to better meet the needs of the Japanese customer segment in Malaysia.

Kenntnisse

Japanese language

English language

Leadership

Communication

Problem solving

Time management

Customer service

Team player

Ausbildung

Diploma or Bachelor's Degree

Jobbeschreibung

Are you fluent in Japanese and passionate about delivering exceptional customer experiences? Join us as a Contact Centre (Japanese Speaker), where you will play a key role in supporting our Japanese customers in Malaysia, and ensuring seamless service across our financial products and services.

What You'll Be Doing

Serve as the primary point of contact for Japanese-speaking customers residing in Malaysia, handling inquiries related to our products, services, applications, and account-related matters.

Provide professional customer support in Japanese and English via inbound/outbound calls, emails, and other communication channels.

Assist customers in resolving issues related to Company products and other company services.

Handle escalated customer complaints and complex cases, ensuring effective resolution while maintaining high customer satisfaction.

Act as a liaison between Japanese customers and internal departments to facilitate prompt follow-up and issue resolution.

Monitor service quality, customer feedback, and operational performance to identify areas for improvement and enhance the overall customer experience.

Prepare operational reports, analyse customer trends, and recommend process improvements to management.

Ensure all customer interactions and operational activities comply with company policies, procedures, and regulatory requirements.

Support the development of service initiatives and process enhancements to better meet the needs of the Japanese customer segment in Malaysia.

What We're Looking For

Qualifications & Experience

Diploma or Bachelor's Degree in any discipline.

Minimum 3 years of experience in Contact Centre, Customer Service, or Call Centre operations.

Strong command of both Japanese and English (spoken and written).

Excellent leadership and people management skills.

Strong communication and interpersonal abilities.

Customer-focused mindset with a passion for service excellence.

Strong analytical and problem-solving skills.

Ability to work under pressure and manage multiple priorities.

Good planning, organization, and time management skills.

Proactive, adaptable, and able to thrive in a team-oriented environment.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Call Centre Operator?
• How would you rate your Japanese language skills?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

What can I earn as a Call Centre Operator