Connect Engineering Lead

EY; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global consulting firm in Kuala Lumpur is seeking a senior professional with over 15 years of experience in Network Design and Architecture. The ideal candidate will lead a global engineering team, focus on customer experience, and demonstrate excellent technical and communication skills. Responsibilities include developing relationships with suppliers and presenting innovative solutions that drive service quality. This role offers competitive benefits including EPF, SOCSO, and annual leaves.

Benefits

EPF

SOCSO

Annual Leaves

Qualifications

• 15+ years of experience in network design and architecture.
• Advanced skills in planning, designing, and troubleshooting complex networks.
• Excellent understanding of Office Connect product portfolio.

Responsibilities

• Lead Global Engineering and Deployment team.
• Develop relationships with suppliers and manufacturers.
• Collaborate with business leaders on innovative solutions.

Skills

Leading Network Design and Architecture teams

Customer experience focus

Time management skills

Strong interpersonal skills

Analytical approach

Complex problem resolution

Excellent communication skills

Education

Bachelor’s degree in computer science/engineering

Master’s degree preferred (MS/MBA)

Industry accreditation (CCNA, CCNP)

Job description

Requirement

• 15+ years of experience leading Network Design and Architecture teams, with a high focus on customer experience.
• Bachelor’s degree in computer science/engineering or related discipline, plus industry accreditation or equivalent work experience. Master’s degree preferred (MS/MBA)
• Advanced skills in planning, designing and troubleshooting complex network environments.
• Track record of customer focus, based on openness, trust, and delivering on promises.
• Time management skills to manage multiple large, complex projects simultaneously.
• Strong interpersonal and team working skills across matrixed client, supplier, and geographically dispersed virtual teams
• Data-guided, analytical approach with the ability to formulate and translate insights into action with measurable results.
• Excellent understanding of Office Connect product portfolio and ability to bring knowledge of this to help facilitate the growth and adoption across the regions.
• Demonstrated ability to communicate complex technical information to a diverse business audience.
• Experience developing, managing, and presenting business cases and strategic plans.

Knowledge Required Beyond the Job

• Industry accreditation like CCNA R&S, CCNP R&S, CCNA Wireless, CCNP, Meraki Wireless certifications or equivalent knowledge.
• Flexibility adjusting to multiple demands, shifting priorities and rapid change
• Ability to work and team with a multitude of different people within and outside of IT to balance business demands
• Ability to deal efficiently with escalations and difficult situations/people under pressure
• Ability to understand and integrate cultural as well as individual differences and motives and to work in virtual cross-cultural, cross-border global teams
• English language skills - excellent written and verbal communication

Problem Solving

• Leverage Deep Technical knowledge, driving innovation and problem resolution to ensure the diagnose, troubleshooting and problem resolve minimizing outages.
• Experienced in managing complex global Wi-Fi engineering, delivery and outside influences (RF) that can impact the quality of services.
• Act as final escalation point for network-related problems.
• Validate Office Connect solutions on industry’s best practices, sound solid engineering principles while incorporating both local and global requirements
• Collaborate, develop and validate solutions design documentation to be used by the Regional Data Network and Operations teams for implementation and on-going support.

Responsibility

• Lead Global Engineering and Deployment team
• Develop relationship with approved suppliers/equipment manufacturers
• Collaborate with business leaders, Member Firms/Partners on innovative solutions aligned to business requirements
• Present industry-leading technological advancements that drive quality of services and deliver secure services aligned with continuous improvements strategy for end-user performance. (SLAs, KPI, AI and Advanced Monitoring)

Benefits

• EPF
• SOCSO
• Annual Leaves