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TECAN CDMO Solutions PN SDN. BHD. seeks a technical support specialist to assist customers with component research and lifecycle management, including EOL considerations and supplier coordination.
Close collaboration with Engineering and QA will ensure compliance and timely updates in the MRP system. The role involves evaluating datasheets, proposing substitutions for components, and addressing customer requests on time while supporting new product development and quotes where cost down is
Overall responsible for technical support to customers to perform component research and participate in component life cycle and evaluation, technical advice and introduction of phase-in of new and EOL(End of Life) MPN into MRP system. Communicate with customer, internal and external team pertaining to enquiry of component, approval and to meet the technical specifications and quality requirement according to customer requirement.
Communicate and provide support to customers to perform component research and participate in component life cycle and evaluation of alternative components with the Engineering team.
Communicate with supplier to identify and resolve lifecycle issues and obtain customer’s approval to identify appropriate resources and substitutes for alternative components.
Analyze and develop solutions associated with obsolete components (EOL) and supply delivery issues. Coordinate in evaluation with the Engineering team.
Ensure and monitor compliance of components to ROHS/REACH/compliances and coordinate with the team on the MRP update with AVL (Approve Vendor List) and MPN (Manufacturing Part Number).
Technical review and interpret component datasheets and evaluate for product application at technical level. Provide the info to customer and Engineering for process study and suitability on PCBA design.
Administer and manage communication on PCN(Part Change Notice), component proposals to customers and alert the team on EOL parts.
Work towards providing innovative and informative improvements to Customer Satisfaction level in relation to product development and lifecycle. This includes addressing the needs and requests from customers on time, introducing new ideas for product improvement and participating in new product development and quote on new projects and where cost down is applicable. 1 INTERNAL JOB VACANCY ADVERTISEMENT 2
System setup and data validation from MRP and other supporting systems; and housekeep data integrity.
Assist Section Manager on implementation of improvement activities and projects assigned that contribute to the Core Values of the company.
EducationPreferred Diploma with 5 years of experience.
Degree – no experience needed.
Technical Knowledge and SkillsQualified/skilled in Electro=Mechanical Engineering BOM, drawings, technical datasheets and component selection.
Good understanding on how MRP system works.
Data analyze and comparison of datasheet.
Good interpersonal skills, GDP and wide knowledge corresponding with audit on FDA and ISO standards.
Non Technical AttributesCore Competencies (Communication, Teamwork, Innovative, Assertiveness and responsible, Self discipline, Drive for Excellence).
Leadership Competencies (Problem Solving, Decision Making, Strategic Thinking, Analytical Thinking, Managing Shared Value, Critical thinking).
Hirer responsiveness Salary match Number of applicants
Manufacturing 101-1,000 employees
About Tecan
Tecan is a global leader in laboratory automation and life sciences, helping customers accelerate healthcare innovation from research to the clinic. With more than 3,300 employees across Europe, North America, and Asia, Tecan offers meaningful careers where innovation, collaboration, and continuous learning drive positive impact on millions of lives worldwide.
About Tecan
Tecan is a global leader in laboratory automation and life sciences, helping customers accelerate healthcare innovation from research to the clinic. With more than 3,300 employees across Europe, North America, and Asia, Tecan offers meaningful careers where innovation, collaboration, and continuous learning drive positive impact on millions of lives worldwide.
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