Complaint Investigator — Quality & Regulatory

alcon; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

Alcon is seeking an Associate, Complaints within its Quality & Regulatory Affairs function in Malaysia. The role focuses on processing and investigating product complaints, ensuring compliance with global and local regulations, and supporting project goals.

The ideal candidate has a science or engineering background with chemistry relevance and 1–2 years of lab testing experience. You will contribute to maintaining GxP compliance and continuous improvement in operations.

Qualifications

• Bachelor's degree in Science or Engineering (chemistry-related) required or preferred.
• Lab testing experience of 1–2 years is desirable.
• Strong attention to detail and understanding of quality/regulatory practices.

Responsibilities

• Process, investigate, and monitor complaints; serve as the primary contact.
• Ensure compliance with regulatory reporting requirements.
• Collaborate with Medical Safety and R&D on adverse events as needed.
• Follow complaint policy and procedures and maintain traceable records.
• Support project goals and continuous improvement initiatives in QA/Regulatory.

Skills

Lab testing

Education

Bachelor's degree in Science or Engineering (chemistry-related)

Job description

Alcon is seeking an Associate, Complaints within its Quality & Regulatory Affairs function in Malaysia. The role focuses on processing and investigating product complaints, ensuring compliance with global and local regulations, and supporting project goals.

The ideal candidate has a science or engineering background with chemistry relevance and 1–2 years of lab testing experience. You will contribute to maintaining GxP compliance and continuous improvement in operations.