Global Complaints & Quality Compliance Specialist

Cochlear Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Cochlear Malaysia Sdn Bhd invites applications for a Complaints Specialist to support complaint intake, evaluation and reporting within global processes.

The role requires attention to detail, strong English communication and the ability to work independently or within cross-functional teams. Fresh graduates are encouraged to apply, with opportunities to develop in a global medical device environment.

Qualifications

• Minimum Degree in Biomedical/Bioscience or any relevant field.
• Experience in similar role is an advantage.
• Experience in Medical Device/Pharmaceutical environment is desirable.
• Ability to solve problems with a continuous improvement mindset.
• Attention to detail and data accuracy is critical.

Responsibilities

• Receive, evaluate and report complaints per global processes.
• Gather complaint details from field staff to support investigations.
• Monitor and progress complaints to ensure timely regulatory reporting.
• Maintain accurate records and inform stakeholders of updates.
• Assess if device investigations are required and document root cause actions.
• Provide training on complaints processes to staff and users.
• Identify improvements to complaints handling, reporting and interfaces.

Skills

Analytical thinking

Independent worker

Communication skills

Multitasking

Education

Biomedical/Bioscience degree

Job description

Cochlear Malaysia Sdn Bhd invites applications for a Complaints Specialist to support complaint intake, evaluation and reporting within global processes.

The role requires attention to detail, strong English communication and the ability to work independently or within cross-functional teams. Fresh graduates are encouraged to apply, with opportunities to develop in a global medical device environment.