Community Support Specialist

Centific; Penang; Hybrid; MYR 36,000 - 58,000; Full time

Job summary

Centific is seeking an entry-level Associate Project Coordinator in Penang to assist the Project Coordinator with day-to-day project tasks. You will update trackers, respond to emails from crowd resources, and help address project issues at a resource level.

This is an entry-level position. The role involves low-level project management tasks, communication of project details, and supporting KPI achievement across daily, weekly, and monthly cycles.

Qualifications

• College degree required.
• Proficiency with Outlook, Excel and PowerPoint.
• Ability to work overtime when needed.
• Ability to follow directions and perform time-bound tasks.
• Detail-oriented with strong organizational skills.

Responsibilities

• Update trackers and report daily production.
• Communicate project details with crowd resources.
• Meet daily, weekly, and monthly KPIs.
• Support Lean documentation updates.
• Coordinate with project team to ensure coverage.

Skills

Online communication

Detail-oriented

Problem solving

Independent work

Education

College/University degree

Tools

MS Office

Job description

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem- comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Overview

The Associate Project Coordinator assists the Project Coordinator in the day-to-day running of the project. They perform low level project management tasks such as updating trackers and answering emails from crowd resources. The Associate Project Coordinator communicates project details and addresses project issues on a resource level. Entry-level position.

Duties and Responsibilities

• Does not directly manage internal resources.
• Compiles reports on daily production.
• Follows and helps to update Lean documentation.
• Performs low-level project management tasks.
• Communicates project details with crowd resources.
• Addresses project issues on a resource level.
• Work with other PCs, PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow.
• Respond to ambiguities/changes/updates from project management in a timely manner.
• Identify and communicate process improvements or areas of waste to enhance process flow and promote efficiency.
• Complete End of Day (EOD) reporting pertaining to process flow to ensure proper hand off to the next shift owners.
• Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project.
• Additional duties as required.

Requirements

• College/University degree.
• Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
• General knowledge of online communication.
• Willingness to work overtime if necessary.
• Remote, office, or hybrid work environment depending on specific position.
• Ability to follow directions and perform time bound tasks accurately and efficiently.
• Ability to perform repetitive tasks without degradation in quality.
• Detail-oriented problem-solving mindset.
• Organized and focused enough to work independently as a role player within a team environment.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.