Communication & Media- Management Consultant

Accenture PLC; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Accenture is a leading global professional services company helping clients build their digital core, optimize operations, and accelerate revenue growth. We deliver value through technology, data, and human ingenuity, working across Strategy & Consulting, Technology, and Operations to reinvent businesses.

We foster inclusion and a diverse environment, offering opportunities to grow, and to contribute to meaningful outcomes for clients, communities, and our worldwide network.

Qualifications

• Bachelor’s or Master’s degree in engineering, business, technology, or MBA.
• Analyst: 1+ year; Consultant: 5+ years of relevant experience.
• Experience in business analysis, consulting, telecommunications, digital transformation, business process re-engineering, operating model design, or related transformation initiatives.
• Knowledge or experience across telecommunications OSS/BSS platforms, processes, or customer journeys.
• Strong structured problem-solving, analytical, stakeholder-management, communication, and presentation skills.
• Experience gathering business requirements, conducting gap analysis, and translating business needs into actionable solutions.
• Strong Microsoft Excel and presentation development skills.

Responsibilities

• Deliver consulting engagements focused on business transformation, operating model design, process improvement, and technology-enabled change.
• Gather and analyze business requirements, assess existing processes and platforms, identify gaps, and develop practical recommendations.
• Support telecommunications transformation initiatives across OSS and BSS environments, including CRM, order management, billing, provisioning, service assurance, inventory management, and related customer journeys.
• Analyze complex datasets and translate findings into clear business insights, recommendations, dashboards, and visualizations.
• Design future-state business processes by identifying opportunities for improvement through technology, process redesign, or new ways of working.
• Develop value-driver frameworks and business cases to connect transformation initiatives with measurable business objectives.
• Collaborate with client stakeholders and cross-functional teams to structure problems, test hypotheses, and communicate recommendations.
• Contribute to business development, proposals, presentations, and other practice-building activities.

Skills

Structured problem-solving

Analytical skills

Stakeholder management

Communication skills

Presentation skills

Excel

Education

Bachelor’s/Master’s in engineering, business, technology, or MBA

Tools

JIRA

Confluence

Microsoft Project

Power BI

Tableau

Job description

Key Responsibilities

• Deliver consulting engagements focused on business transformation, operating model design, process improvement, and technology-enabled change.
• Gather and analyze business requirements, assess existing processes and platforms, identify gaps, and develop practical recommendations.
• Support telecommunications transformation initiatives across OSS and BSS environments, including CRM, order management, billing, provisioning, service assurance, inventory management, and related customer journeys.
• Analyze complex datasets and translate findings into clear business insights, recommendations, dashboards, and visualizations.
• Design future-state business processes by identifying opportunities for improvement through technology, process redesign, or new ways of working.
• Develop value-driver frameworks and business cases to connect transformation initiatives with measurable business objectives.
• Collaborate with client stakeholders and cross-functional teams to structure problems, test hypotheses, and communicate recommendations.
• Contribute to business development, proposals, presentations, and other practice-building activities.

Required Qualifications

• Bachelor’s or Master’s degree in engineering, business, technology, or a related discipline, or an MBA.
• Analyst: 1+ year of relevant professional experience; Consultant: 5+ years of relevant professional experience.
• Experience in business analysis, consulting, telecommunications, digital transformation, business process re-engineering, operating model design, or related transformation initiatives.
• Knowledge or experience across telecommunications OSS/BSS platforms, processes, or customer journeys.
• Strong structured problem-solving, analytical, stakeholder-management, communication, and presentation skills.
• Experience gathering business requirements, conducting gap analysis, and translating business needs into actionable solutions.
• Strong Microsoft Excel and presentation development skills.

Preferred Qualifications

• Experience with data-driven consulting, business intelligence, reporting, dashboarding, or visualization tools such as Power BI or Tableau.
• Experience working as a Functional Business Analyst, Product Owner, Process Designer, Service Designer, Scrum Master, or Program Delivery Manager.
• Familiarity with Agile practices including Scrum, Kanban, or SAFe, and tools such as JIRA, Confluence, or Microsoft Project.
• Relevant certifications such as CBAP, CSM, SAFe/SPC, TM Forum eTOM, ITIL, PRINCE2, or PMP.
• Previous experience within a consulting environment is an advantage.

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture