Strategy and Consulting Global Network Song Practice | Marketing Transformation

Accenture PLC; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Accenture is a leading global professional services company helping organizations transform their digital commerce capabilities. The Capability Network provides strategic consulting across marketing, sales and customer care, with delivery teams in multiple regions.

We seek professionals with deep SFCC, Magento or SAP Commerce Cloud experience and strong leadership to drive digital transformation initiatives.

Qualifications

• Experience in digital commerce consulting with client-facing roles.
• Strong requirements gathering, solution design and workshops.
• Onsite client collaboration and multi-team coordination.

Responsibilities

• Lead digital commerce engagements across SFCC, SAP Hybris, and Magento platforms.
• Drive requirements gathering, blueprinting and solution design workshops.
• Coordinate across business, development and testing teams.
• Showcase demonstrations and manage UAT with stakeholders.
• Develop strategic transformation roadmaps and business cases.

Skills

Digital commerce

Consulting experience

Agile methodology

Team leadership

Communication skills

Education

Bachelor’s degree or equivalent

MBA

Tools

Salesforce Commerce Cloud

Adobe Magento

SAP Commerce Cloud

Job description

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

About Capability Network

Part of Strategy & Consulting, the Capability Network is a global distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Approximately 3,600 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our Capability Network teams complement Accenture’s in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information, visit www.accenture.com/capabilitynetwork.

Practice Overview

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales, and services department. The team provides transformation services across three key offerings: Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer. The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail. We are looking for passionate and driven individuals who will help define business opportunities in the e-commerce / digital transformation area to optimize clients’ performance. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.

Skill Overview

• Minimum 7-8 years of digital commerce functional consulting / business analyst experience
• Experience leading engagements in Digital Transformation areas using Agile Methodology
• Ability to establish and build on working relationships effectively
• Experience in managing small / mid-sized teams
• Experience in working with middle to senior management levels within existing organization / client organizations
• Extensive hands-on experience in leading and implementing e-commerce platforms, specifically in the areas of solution or functional architecture, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment & Change management across multi-dimensional team.
• Must have hands on experience on performing business user configurations on at least two of the below listed eCommerce platforms.
• Salesforce Commerce cloud
• Adobe Magento
• SAP commerce cloud (SAP Hybris Commerce)
• Understanding of digital commerce ecosystem
• Certifications: Good to have any of the following certifications
• SAP Commerce Cloud Business User /SAP Hybris Business Analyst
• Adobe Magento solution specialist
• Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques.
• Strong oral and written communication skills, including presentation skills.

Principal Duties and Responsibilities

• Candidate should possess In-depth knowledge of business processes and ecommerce Platform & constraints to be a trusted advisor to our clients
• Must bring industry best practices and their expertise on how SFCC/ SAP commerce cloud (SAP Hybris Commerce)/ Adobe Magento platform features work while working in partnership with the business in defining outcomes as well as to-be processes.
• Ability to work along with multiple teams (business, development & testing) to bridge the gap between business problems and technical solutions.
• Must be a self-starter and should be able to engage with the business taking the initiative to help identify what the business should be tracking and evaluating. Ability to think through problems and make actionable recommendations.
• Must have hands on experience in configuring business user tasks in digital commerce platforms.
• Would be required to understand the business language and translate into user stories / requirements which can be understood by the technology team.
• Should be able to provide working demos to the business on how all aspects of the solution would work and demonstrate platform functionality to help with any business decisions.
• Should have the ability to drive & manage UAT / UAT feedback

Qualifications

• Bachelor’s degree in related field or equivalent experience
• MBA (From Tier 2 / Tier 3 B Schools) Experience:
• SFCC/ SAP commerce cloud (SAP Hybris Commerce) / Magento Functional Consulting experience in digital commerce implementation (5+ years of total implementations experience) with deep functional, industry and client facing experience.
• Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team.
• Onsite Client Experience driving key activities like Requirements Gathering and driving solution workshops.
• Ability to drive the engagement with minimal supervision and should be able to work independently from onshore/offshore Key Competencies and Skills:
• Must have hands on experience in at least two of the below listed eCommerce platforms.
• Salesforce Commerce cloud
• Adobe Magento
• SAP commerce cloud (SAP Hybris Commerce)
• Experience of working in South East Asia / with South East Asian clients
• In-depth understanding of the capabilities and constraints of the E-commerce platforms is a MUST.
• Strong project management skills.
• Ability to mobilize and organize across multiple stakeholders and projects
• Ability to Create business case and strategic transformation roadmap based on market trends towards E-commerce.
• Excellent communication & effective presentation skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Company Culture

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture