Commercial Shopfloor Leader – New Store Launch

SmartRecruiters, Inc.; Kuching; On-site; MYR 70,000 - 110,000; Full time

Job summary

IKEA Kuching is opening soon, seeking a Commercial Shopfloor Leader to drive an outstanding omnichannel customer experience and maintain strong commercial standards daily. You will inspire and coach a multi-skilled team, ensuring product availability and attractive presentations across the store.

You will collaborate across departments to implement campaigns, optimize merchandising and lead operations as Duty Manager when needed. A passion for IKEA values and continuous improvement is essential.

Qualifications

• Experience in retail operations, merchandising and store operations.
• Ability to analyze commercial performance and make timely decisions.
• Proven track record of building high-performing, engaged teams.

Responsibilities

• Lead, coach and develop Commercial Associates to build a competent, engaged and multi-skilled team.
• Execute commercial priorities and action plans with the Commercial Manager.
• Deliver an inspiring shopping experience through merchandising, pricing, range presentation and product availability.
• Lead active selling by helping customers find home furnishing solutions.
• Monitor daily commercial performance and take actions to achieve sales and operational goals.
• Collaborate with Communication & Interior Design to execute campaigns and seasonal activities.
• Work with Customer Relations, Fulfilment and IKEA Food to ensure a seamless customer journey.
• Act as Duty Manager during assigned shifts, ensuring safe, compliant operations.
• Ensure compliance with IKEA policies, health, safety, security and risk management standards.
• Continuously improve commercial performance, operational efficiency and customer satisfaction.

Skills

Leadership

People development

Merchandising

Commercial mindset

Customer focus

Job description

IKEA Kuching is opening soon, seeking a Commercial Shopfloor Leader to drive an outstanding omnichannel customer experience and maintain strong commercial standards daily. You will inspire and coach a multi-skilled team, ensuring product availability and attractive presentations across the store.

You will collaborate across departments to implement campaigns, optimize merchandising and lead operations as Duty Manager when needed. A passion for IKEA values and continuous improvement is essential.