Commercial Onboarding Analyst - KYB & Compliance

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 38,000 - 52,000; Full time

Job summary

TNG Digital Sdn Bhd seeks an Analyst, Commercial Support in Kuala Lumpur to manage onboarding documents and ensure compliance with internal and regulatory requirements. The role requires meticulous verification and coordination with compliance and operations teams.

Permanent position based in Kuala Lumpur with responsibilities spanning data integrity, stakeholder guidance, and support for audits and platform issues.

Qualifications

• Strong communication skills in verbal, written, interpersonal contexts.
• Detail-oriented with reliable, timely delivery and SLA adherence.
• Proficiency in English and Malay for stakeholder communication.
• Ability to manage multiple tasks in high-pressure environments.
• Proactive, accountable, and able to work with minimal supervision.

Responsibilities

• Pre-screen documents for merchants, TPAs, partners, eSubsidy retailers, and vendors.
• Conduct KYB call verifications to validate merchant information.
• Support EDD documentation for high-risk entities.
• Guide stakeholders to ensure complete submissions.
• Assist audits by preparing required documentation.
• Maintain data accuracy and confidentiality across onboarding systems.
• Identify process gaps to improve onboarding flow and user experience.
• Coordinate with Compliance, Risk, Business, and Operations to meet SLAs.
• Liaise with technical team to report onboarding platform issues.

Skills

Communication skills

Attention to detail

Multitasking

Customer handling

English and Malay

Job description

TNG Digital Sdn Bhd seeks an Analyst, Commercial Support in Kuala Lumpur to manage onboarding documents and ensure compliance with internal and regulatory requirements. The role requires meticulous verification and coordination with compliance and operations teams.

Permanent position based in Kuala Lumpur with responsibilities spanning data integrity, stakeholder guidance, and support for audits and platform issues.