Commercial Manager

Singtel Group; Kampung Kual; On-site; Confidential; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) is seeking a Commercial Manager to support pricing and commercial activities for mobile, roaming, mobility solutions, and IoT services for Enterprise customers.

Key duties include pricing strategy development, commercial analysis, and business-case preparation to drive profitable proposals for enterprise clients. Collaboration with Sales, Finance, and Product teams is essential to deliver competitive offers.

Qualifications

• Degree in Marketing, Business Studies, Engineering, Economics, or a related discipline.
• More than 3 years of experience in IT or telecommunications.
• Experience in commercial management, pricing, business case development, or related customer-facing commercial activities.
• Proficient in MS Excel and PowerPoint, with strong numerical and analytical capabilities.

Responsibilities

• Pricing strategy & commercial support: collaborate with Sales, formulate pricing strategies and value propositions.
• Develop commercially competitive solutions balancing customer needs, profitability, and business targets.
• Provide discounts within the approved pricing empowerment framework.
• Support Sales in developing commercially viable customer proposals and submissions.
• Conduct joint customer visits with Mobile Product Specialists when required.
• Cost optimization & continuous improvement: work with stakeholders to improve cost structures and pricing processes.
• Stakeholder management: communicate recommendations clearly to senior management and other stakeholders.

Skills

Pricing analysis

Negotiation

Stakeholder management

Commercial modelling

Business case development

Presentation to senior management

Analytical skills

Pricing benchmarking

Education

Degree in Marketing, Business Studies, Engineering, Economics or related discipline

Tools

MS Excel

PowerPoint

Job description

Be a part of something BIG!

SayHELLO to BIG Possibilities with Singtel KL(Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Commercial Manager to support pricing and commercial activities for mobile and roaming, mobility solutions, and IoT services for Enterprise customers.

Make an Impact by:

Pricing Strategy & Commercial Support

• Work closely with Sales to understand customer requirements, business environment, and related complexities, and formulate winning strategies, pricing analysis, and value propositions in a timely manner.
• Ensure proposed pricing is aligned with the overall pricing strategy and business target margins.
• Develop commercially competitive solutions that balance customer requirements, profitability, and business objectives.
• Provide discounts for customers within the approved pricing empowerment framework.
• Support Sales in developing commercially viable customer proposals and submissions.
• Conduct joint customer visits with Mobile Product Specialists when required.
• Take on additional cross-functional support duties when required.

Management Approval & Business Case Development

• Coordinate and present commercial findings and recommendations to gain executive management approval for customer submissions.
• Prepare clear and well-supported business cases for approval through email, Teams discussions, or other management forums.
• Apply sound commercial judgement and usage assumptions when developing pricing recommendations.
• Manage Sales expectations on target pricing while maintaining alignment with approved pricing parameters and business objectives.
• Escalate pricing decisions that fall outside the approved pricing empowerment framework to the appropriate authority.

3. Pricing Analysis, Reporting & Benchmarking

• Utilize internal systems and data sources to prepare management reports and commercial analyses.
• Conduct pricing trend, benchmarking, and customer usage analysis to support informed commercial decisions.
• Apply strong numerical and analytical skills, including advanced use of MS Excel, to develop pricing assumptions and scenarios.
• Provide accurate and timely commercial insights to Sales and management stakeholders.
• Maintain a meticulous approach to pricing calculations, assumptions, and supporting documentation.
• Support reporting requirements related to Enterprise mobility, roaming, mobility solutions, and IoT commercial activities.

4. Cost Optimization & Continuous Improvement

• Work closely with internal and external stakeholders to achieve improved cost structures and competitive end-to-end pricing.
• Collaborate with Finance, Product teams, vendors, and other stakeholders to validate cost inputs and commercial assumptions.
• Support automation initiatives and process improvements to improve turnaround time and win rate.
• Identify opportunities to streamline pricing processes, reporting, and approval workflows.
• Contribute to cross-functional initiatives that improve commercial effectiveness and operational efficiency.

5. Stakeholder Management & Service Delivery

• Partner closely with Sales to provide timely commercial and pricing support for Enterprise customer opportunities.
• Engage effectively with Finance, Product teams, external vendors, and other internal stakeholders to develop competitive customer solutions.
• Communicate commercial recommendations clearly and confidently to senior management and relevant stakeholders.
• Manage multiple stakeholder requirements in a dynamic and fast-paced environment while maintaining quality and turnaround expectations.
• Demonstrate strong negotiation skills, assertiveness, and attention to detail when managing commercial discussions.
• Work effectively both independently and as part of cross-functional teams to deliver customer and business outcomes.

Skills for Success

• Degree in Marketing, Business Studies, Engineering, Economics, or a related discipline.
• More than 3 years of experience in the IT or telecommunications industry.
• Experience in commercial management, pricing, business case development, or related customer-facing commercial activities.
• Proficient in MS Excel and PowerPoint, with strong numerical and analytical capabilities.
• Strong pricing analysis, benchmarking, and commercial modelling skills.
• Good negotiation and stakeholder management skills.
• Able to work effectively in a dynamic and fast-paced environment, both independently and within teams.
• Comfortable presenting business cases and commercial recommendations to senior management.
• Assertive and meticulous, with strong attention to detail and sound commercial judgement.
• Strong communication and collaboration skills across Sales, Finance, Product, and external vendor stakeholders.