Operations Excellence Specialist – Insurance Processing

Chubb Insurance Hong Kong; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Chubb Business Services Malaysia Sdn Bhd is seeking a detail-oriented professional to support commercial underwriting and policy servicing within CBSM. The role emphasizes accurate processing, timely delivery, and adherence to TATs across brokers, underwriters, and internal stakeholders.

Key responsibilities include handling transactions with high accuracy, collaborating with regional operations, and ensuring compliance with underwriting guidelines and audit standards.

Qualifications

• Minimum 2-3 years' experience in commercial insurance, underwriting support, or insurance processing within a shared services or operations environment.
• Demonstrated experience in managing personal delivery to defined service levels (accuracy, TAT, productivity).
• Proficiency in commercial insurance or insurance processing applications (e.g., policy administration, workflow, or CRM systems).
• Understanding of underwriting documentation, policy lifecycle, and endorsement processes.
• Strong collaboration and communication skills in Cantonese, with the ability to work effectively across teams and time zones.

Responsibilities

• Operations Delivery & Quality: Process commercial insurance transactions and documentation accurately and within defined service-level timelines (TAT).
• Ensure all requests, endorsements, renewals, and policy documentation are completed in accordance with underwriting instructions and company policies.
• Maintain high accuracy and quality in all data entries, documentation, and system updates.
• Adhere to established workflow procedures and service-level agreements, escalating exceptions promptly.

Job description

Chubb Business Services Malaysia Sdn Bhd is seeking a detail-oriented professional to support commercial underwriting and policy servicing within CBSM. The role emphasizes accurate processing, timely delivery, and adherence to TATs across brokers, underwriters, and internal stakeholders.

Key responsibilities include handling transactions with high accuracy, collaborating with regional operations, and ensuring compliance with underwriting guidelines and audit standards.